Xbox One just updated and there is no sound

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble with the Audio from the Xbox One going through the 3.5mm jack on your controller. Do you have full battery charge? Perhaps try plugging the Aux cord
into like your phone and make sure its not the sound system malfunctioning. If it works you may want to try a different controller just in case.

Please let us know with a reply how it goes!

I just read this:

support.xbox.com/.../digital-sound-not-working

So how is there surround sound for this but not both Dolby Digital and DTS for Blu-ray and gaming? Since the xbox auto updates, how will I know when an update that adds surround sound and 3D for Blu-ray and gaming is downloaded?

Hi

This just sounds like an unfortunate coincidence I can't see how the Xbox One update could cause a failure of the TV.

Yes, the DSS will work with the Xbox One and X12 headset and you will able to talk just fine.

Although, at this moment in time, the Xbox One does not support surround sound, yet! It will in the future though when they release an update for it as stated by Microsoft. Right now it only outputs stereo sound (which is also a really nice sound quality).
So stay tuned for surround sound in the future!

Is it just a black screen?

If so, it sounds like the update failed.

Select "Startup Issue" from this link.

https://support.xbox.com/en-US/xbox-one/console/system-updates-solution