Xbox one is on green start up loading screen and will not go any further.

Hey there AaronBet,

Thanks for reaching out to the Forums for advice on how to get past this problem. I can totally understand how this could be pretty perplexing. I suggest a

soft reset of the console without uninstalling any of your games & apps. It's good for clearing the console of problematic data from updates being interrupted at some point and is a good troubleshooting step for a variety of problems.

When you get the chance, give that a shot an let us know if that helped.

Thanks for reading!

Thank you, but this is not the issue. It loads and freezes here and there while loading on green xbox one start up screen and continues to stay on the screen longer than normal. When it finally goes to the next screen which should be home screen it shows
nothing as if its still trying to load it.. Now there was one time where it did show the boxes for each game in the home screen but would only be the boxes surround what normally would have pictures of the games to click on or other apps. Noticed cod still
updating but nothing would happen when i clicked on queue.

Hi Aaron,

Thanks for reaching out to us on the forums. We understand your console will not load up completely. We recommend trying the

guide for blank screen on TV or monitor. This should help sort out the issue.

Thanks,

Brad

During normal start up it will go to the green xbox screen with loading dots on the bottom then it will display a black screen. If the black screen is what your talking about give it a minute for the xbox logo to pop up. The console is loading the dashboard
when you see that screen.

Are you sure it's shutting down? After the initial green screen it will go to a black screen the go to the set up. Give it a few minutes to start up. It may look like it's shut down but it's just loading.