Xbox One home button not working

Eilonwy71 · Dec 6, 2023

Screen fades a bit but resumes brightness. The menu will not open. This is preventing me from playing multiplayer games giving me a profile failed to load error message. I have taken the following steps already: 1. Reset/Pair controller. Removed batteries and re-paired. 2. Hard reset. As is standard for clearing cache and fixing other glitches, pressed/held power button 10 secs, removed power cord from console and outlet waiting 18 minutes to eat a sandwich, then reconnecting. 3. Removing and reinstalling all accounts. 4. Reset to factory defaults keeping games and apps. 5. The only thing that works is to repeatedly do a basic reboot by pressing/holding home button, and eventually I'll be able to access the menu again. I have to do it 20 or more times after EVERYtime I shutdown the console. Frustrating.

:)

Chris4024

I have this problem too. When I play a game, I can't go back to the Xbox home screen. I have to power off and then restart. WTF????

Hordie

Hi All,

This post is pretty old, and it looks like the OP has their answer. So the community can best assist with your exact issue, I would suggest creating your own threads.

{Parity}

That is great news. Glad it worked for you. Happy Gaming!

Mavolent

I did the hard reboot and it started working again. Thank you.

Eilonwy71

Thank you for responding! I knew I was forgetting something when I made the list of things I've already tried! Yes, and every time I factory reset.

Xbox One home button not working