Xbox One Headset Issues!!!

WONDERBALL22 · Jan 5, 2014

Headset fails to pickup my voice. Tried all recommended trouble shooting and tests yet still nothing. Moving the wire at the base of the connection brings it on intermittently, very poor quality for a product that cost me over £450, what's more I'm unable
to contact xbox support for some reason and the the call back option will not recognise my phone number. Very frustrating! Any suggestions would be great as I've seen that this issue is very common already, doesn't look good!

:)

XBF Leonzo G · Jan 5, 2014

filtrage par adresse mac [Edit - Translation] - mac address filtering

Hello Yousef,

Thank you for keeping us updated. Which headset are you using? The
Xbox One Chat Headset Troubleshooting article can assist with any headset issues. We recommend utilizing this article to resolve the issues.

vtrmart · Jan 5, 2014

Headset mod for turtle beach, astro , triton etc

this is a good reference

Infographic: Xbox One Headset Solutions | infogr.amClick to expand...
Click to expand...

Thanks for that pal- will go through it and see what I can do to sort the issue.

CMUchippewa · Jan 8, 2014

You can register your console on the Xbox support website. Then you can request a replacement headset from there without even having to talk to them and you don't have to send them your broken headset!

XBF Crystal P

Hi there Elise,

Thanks for reaching out. I'm sorry to hear about the issue with the headset and the mute icon on the home screen on the Xbox.

I recommend to take a look at the following articles:

If the issue persists, try the Microsoft Headset Adapter to help make the 3rd party headset compatible with the Xbox One. Currently our team is working on a fix to help align 3rd party headsets.

Hope this helps.

XBF Crystal P

Hey there Reaper RUN,

Thanks for reaching out. I understand there is an issue with connecting a headset to the Xbox One Controller.
I recommend taking a look at the following troubleshooting articles:

If the problem persists:

Try using a Headset Adapter for compatibility issues.

Try this out and let us know the results.

Shaneblack82

Third party companies produce headsets for Xbox one if the headset is a third party product you would have to contact that company for warranty issues. Only if the headset is an actual xbox produced item would it be an xbox issue.

XBF Crystal P

Hey there Nando,

Thanks for the update with the issue with the headset on the Xbox One Controller.
I recommend taking a look at the following troubleshooting articles:

If the problem persists:

Try your Headset with another device, such as a laptop, to see if the headset is working.
Try using a Headset Adapter for compatibility issues.
Try your Headset on another controller, if you can. If the headset works on the second controller, try
updating the first controlleragain.

Try this out and let us know the results.

XBF Leo G

Hello Yousef,

Thank you for keeping us updated. Which headset are you using? The
Xbox One Chat Headset Troubleshooting article can assist with any headset issues. We recommend utilizing this article to resolve the issues.

Xbox One Headset Issues!!!