Xbox one headset issue

MessiahBrowny · Jan 4, 2014

All of a sudden my headset wont work.

i talk into it and nothing happens i can hear people fine.

if i hold the wire tight from the mic it will work,but as soon as i let go it wont..could it be a loose wire

:)

vtrmart · Jan 4, 2014

Headset mod for turtle beach, astro , triton etc

this is a good reference

Infographic: Xbox One Headset Solutions | infogr.amClick to expand...
Click to expand...

Thanks for that pal- will go through it and see what I can do to sort the issue.

onyxishere · Jan 4, 2014

Headset Issue ( Xbox One )

Ok, try holding the power button on the console for 10 seconds until it shuts down. See if that fixes it.

WONDERBALL22 · Jan 5, 2014

I'm having exactly the same issue as this! Being let down by support at the moment as I'm unable to contact to anyone! Not good...

XBF Crystal P

Hi there Elise,

Thanks for reaching out. I'm sorry to hear about the issue with the headset and the mute icon on the home screen on the Xbox.

I recommend to take a look at the following articles:

If the issue persists, try the Microsoft Headset Adapter to help make the 3rd party headset compatible with the Xbox One. Currently our team is working on a fix to help align 3rd party headsets.

Hope this helps.

XBF Crystal P

Hey there Reaper RUN,

Thanks for reaching out. I understand there is an issue with connecting a headset to the Xbox One Controller.
I recommend taking a look at the following troubleshooting articles:

If the problem persists:

Try using a Headset Adapter for compatibility issues.

Try this out and let us know the results.

Shaneblack82

Third party companies produce headsets for Xbox one if the headset is a third party product you would have to contact that company for warranty issues. Only if the headset is an actual xbox produced item would it be an xbox issue.

XBF Crystal P

Hey there Nando,

Thanks for the update with the issue with the headset on the Xbox One Controller.
I recommend taking a look at the following troubleshooting articles:

If the problem persists:

Try your Headset with another device, such as a laptop, to see if the headset is working.
Try using a Headset Adapter for compatibility issues.
Try your Headset on another controller, if you can. If the headset works on the second controller, try
updating the first controlleragain.

Try this out and let us know the results.

XBF Leo G

Hello Yousef,

Thank you for keeping us updated. Which headset are you using? The
Xbox One Chat Headset Troubleshooting article can assist with any headset issues. We recommend utilizing this article to resolve the issues.

Xbox one headset issue