xbox one-headphones stopped working

my headphones / xbox it randomly stopped working

If it's a wired headset and out of the 90 day warranty period I would try replacing the 3.5mm headphone jack. We've had 3 controllers stop working with a wired headset. (all other buttons, etc. still worked) I replaced the 3.5mm jack and now have sound
and mic thru the wired headset! You can find the part on Amazon for around $5.00 USD. Easy fix.

YouTube on how to replace - https://www.youtube.com/watch?v=FJ7Q-KREs0w

Search for Headset icon discussion I just posted 30 minutes ago for possible answer

Hey Andrea thanks for taking the time to bring this issue to us.

Sorry for the issue with your headset. Try these steps see if it helps.

Fix for 3rdparty headsets

1.) power cycle console

2.)Go to settings> Kinect and Devices> Devices and Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the
menu> Audio> Turn Mic off and on. OR go to settings> Kinect and Devices> Devices and Accessories> [...]>Audio> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged.
[Turning on Vibration if it does not "Buzz"> Settings> Ease of Access>
Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adaptor.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)

Give these steps a shot and keep us updated on this issue!

sometimes they stop working but nothing else with some headphones, try with some new ones