XBox One external storage error code 0x80bd003b

Hello ORI_free,

Thank you for posting in Microsoft Community.



We understand that you are trying to use an SSD Drive in Xbox to store games however you are unable to use the drive as storage. You were seeing an error code: 0x80bd003b and you can use it as media storage. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Error code: 0x80bd003b has a resolution, this can be found on one of the threads posted here in Community and that is using Instant-on mode in power settings for Xbox Console. However, for the storage issue you are having, formatting could be of help. Please see the steps below that was shared by AustinC07:

1 Press the Xbox button to open the guide.

2 Select System > Settings > Power & startup > Power mode & startup.

3 Confirm that your Power mode is set to Instant-on.

4 Unselect the option When Xbox is off, turn off storage.

5 Restart your Xbox, and then go to Settings and select System > Storage and see if your device now appears in the list.

Thread: Error code 0x80bd003b - Microsoft Community



You may try to restart Xbox Console again if issue still persist. Will the steps help in resolving the error code, please try to format the SSD Drive and see if that would help you store games. In any case, formatting the drive as NTFS is required, please check the steps below for reference:

1. Plug the USB drive or external storage device into your Windows 10/11 PC.
   
2. Open File Explorer.
   
3. Right-click your USB drive or external storage device.
   
4. From the pop-up menu, select Format.
   
5. In the File system dropdown menu, select NTFS.
   
6. Select Start to begin formatting.
   

Source: How to format a USB flash drive or external storage device to NTFS on Windows | Xbox Support

We hope this helps.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

That error code means that the games that you trying to move didn't install correctly or has an update pending ( https://support.xbox.com/en-us/xbox-one/errors/error-code-87e00008
)

In that case, because you trying to move, if you want really on the external HD, try to uninstall them, and then install them directly on the external HD. You can find this options in Storage Settings.

Try following this video, setting up a seagate external drive with Xbox One S. It shouldn't be any different if you have Xbox One or Xbox One X.

https://www.youtube.com/watch?v=NauUiahNlt8

Hello Reece Hill,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you are having issue using the external hard drive of your Xbox One console. Let us check and see on what we can do to help resolve your concern in a timely manner.

Error code 0x80bd003b is a common issue that some Xbox One users have reported when trying to use an external hard drive to store their games. This error means that the Xbox One does not recognize the hard drive as a USB 3.0 device, which is required for game storage. There are a few possible solutions that you can try to fix this error:

- Make sure your Xbox One is updated to the latest version. You can check for updates by following the instructions here.

- Make sure your external hard drive is formatted to NTFS. You can do this by connecting it to a PC and following the instructions here. Note that this will erase all the data on the hard drive, so make sure you back up anything important before formatting. For reference, see: How to format a USB flash drive or external storage device to NTFS on Windows | Xbox Support

- Make sure your power mode is set to Instant-on and the option "When Xbox is off, turn off storage" is unselected. You can do this by following the instructions here.

- Try using a different USB cable or port to connect your hard drive to your Xbox One. Sometimes the cable or port might be faulty or loose.

- Try restarting your Xbox One by holding down the Xbox button on the console for 10 seconds, then pressing it again to turn it on. This will clear the cache and reset the system.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Try to use a computer that's running a Windows to format the external drive, format it to NTFS then plug it into your Xbox.