xbox one elite controller parts xbox one elite controller (1698) rear panel

Replacement parts are available but can be expensive. I purchased a replacement set from ebay for around £35

https://www.ebay.co.uk/itm/Xbox-One...m2aa55680cf:g:k1sAAOSwrqBbtfb0&frcectupt=true

If your controller model is 1708 and 1797 (elite v2),

you can use bluetooth connect the pc / mobile phone.

1537, 1697, 1698 (elite) is not support bluetooth.

Yes all the controllers are genuine. I’ve tried 3 1708 models and a 1698 model elite controller. I’m not part of the insider program, not exactly sure what that is. The is version I’m on is 10.0.2261.1836 if that’s what you’re looking for I’ve tried rechargeable batteries and alkaline.

Thanks for the help!

If your controller model is 1708 and 1797 (elite v2),

you can use bluetooth connect the pc / mobile phone.

1537, 1697, 1698 (elite) is not support bluetooth.

My model is 1708

You can order replacement parts for the Elite controller through the Microsoft Device Repair page. Be sure to register the controller's serial number to your Microsoft account.

The cost of parts may vary depending on your warranty status. The default warranty time of the Elite controller is 90 days from purchase.

See the article below for more details...

Support Article:
https://support.xbox.com/en-US/xbox-one/accessories/servicing-elite-controller