xbox one disk tray isues

Discus and support xbox one disk tray isues in XBoX on Consoles to solve the problem; so one of my disks got stuck in the tray so i had to manually eject it and when i did my disk tray no longer tries to receive a disk anymore, not sure... Discussion in 'XBoX on Consoles' started by AlanWaterman1, Feb 7, 2019.

  1. xbox one disk tray isues


    so one of my disks got stuck in the tray so i had to manually eject it and when i did my disk tray no longer tries to receive a disk anymore, not sure what to do.

    :)
     
    AlanWaterman1, Feb 7, 2019
    #1
  2. XBF Brad A Win User

    xbox one disk tray isues

    Hello Alan,

    Sorry for the issue with your disk tray. You will need to set up a repair at this point for the disk tray. It could of been on last leg when the disk got stuck inside. You can either go to

    Device support
    to set a repair up or get with a support agent via chat or phone. Also, if there is a Microsoft store near you, you can take the console there to set repair up.

    When you go to Contact Us to get it to request a chat follow these steps:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select chat with Xbox support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  3. AlanWaterman1 Win User

    xbox one disk tray isues

    thank you very much this does seem to be the issue and thank you for your input.
  4. EXShadow Ninja Win User

    Gears of war 3 Disc issues?

    if you have an old xbox 360 then sorry to say but its time to buy a new one, old xbox's have isues reading new game formats due to wear and tear, that will be why your xbox will be saying unrecognizable disc or open tray
  5. Haakan Win User

    the xbox turned on by itself and opened the tray while it was off ,,,

    If it is one of the newer consoles - you should clean the disk-tray button as greasy fingerprints can open/close the disk-tray randomly (happened to me as well).
  6. GDN smp91 Win User

    XBOX 360 disc drive and disc reading issues. Please help!!

    Hello SnazzySki98:

    I had this problem with my Original Xbox 360 as well and I noticed a good bit of dust was causing the disks to be unreadable I fixed it by getting some pressured air and blowing a little bit in there and cleaning off the disk tray.

    As for the disk tray being stuck you can try cleaning the edges of the disk tray when its open as well as the edges of the xbox around where the disk tray is while its open with a dry cloth. ( I did it with a slighty damp one but I have a second Xbox 360
    so I wasn't to worried about being gentle )

    Hope this helps!
Thema:

xbox one disk tray isues

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