Xbox one disconnects and shuts off

Discus and support Xbox one disconnects and shuts off in XBoX on Consoles to solve the problem; My xbox one isn't even a year old yet and it is disconnecting from xbox live then freaks out and shuts off. Nothing wrong with router or anything there... Discussion in 'XBoX on Consoles' started by BenC5, Oct 17, 2018.

  1. BenC5
    BenC5 Guest

    Xbox one disconnects and shuts off


    My xbox one isn't even a year old yet and it is disconnecting from xbox live then freaks out and shuts off. Nothing wrong with router or anything there (wired connection) and nothing wrong with power to xbox. Any help would be appreciated.

    :)
     
    BenC5, Oct 17, 2018
    #1
  2. Squasher45
    Squasher45 Guest
    Console shuts off when game starts

    having the same problem, when a game is starting the xbox shuts off, if I disconnect the hdmi cable and put the game in it seems ok ?
     
    Squasher45, Oct 17, 2018
    #2
  3. SqualidSaucer58
    SqualidSaucer58 Guest
    Bryant for Governor Ad Freezes

    Bryant for Governor ad keeps downloading, playing, then shuts off the game and disconnects. Is this any way to get votes?
     
    SqualidSaucer58, Oct 17, 2018
    #3
  4. InCaudaVenenum
    InCaudaVenenum Guest

    Xbox one disconnects and shuts off

    With the issue you're having I'd suggest you try running through this troubleshooter. Troubleshoot Xbox One unexpectedly turning off

    There's additional links on that page that refer to the steps to take should there be no concrete solution in the original page. Good luck!
     
    InCaudaVenenum, Oct 17, 2018
    #4
  5. BenC5
    BenC5 Guest
    I have tried everything that support says and it seems to be getting worse. It's well ventilated, power cord is fine, have changed settings and had it wired for a while now but still getting worse.
     
    BenC5, Oct 18, 2018
    #5
  6. XBF Chris J
    XBF Chris J Guest
    Hello Ben,

    If all troubleshooting from the link provided above has been performed, then I would recommend sending in that console for repair. You can set up your own repair on our

    device support page.

    If you would like direct assistance, please
    contact us here to speak     with a live agent. Say 'no thanks' to the virtual assistant

    Hope this helps!
     
    XBF Chris J, Nov 3, 2018
    #6
  7. XBF Chris J Win User

    Xbox one disconnects and shuts off

    Hello Ben,

    If all troubleshooting from the link provided above has been performed, then I would recommend sending in that console for repair. You can set up your own repair on our

    device support page.

    If you would like direct assistance, please
    contact us here to speak     with a live agent. Say 'no thanks' to the virtual assistant

    Hope this helps!
  8. BenC5 Win User

    Xbox one disconnects and shuts off

    I have tried everything that support says and it seems to be getting worse. It's well ventilated, power cord is fine, have changed settings and had it wired for a while now but still getting worse.
  9. InCaudaVenenum Win User

    Xbox one disconnects and shuts off

    With the issue you're having I'd suggest you try running through this troubleshooter. https://support.xbox.com/en-US/xbox-one/console/console-turns-off-unexpectedly

    There's additional links on that page that refer to the steps to take should there be no concrete solution in the original page. Good luck!
  10. Evil Timbus Win User

    Connecting to xbox Live Problems

    I did disconnect all the other devices when no one was home and it was still disconnecting. IE shutting off the wireless capabilities of the devices, and powering them down.
  11. bpipal Win User

    Microsoft Elite Controller 2 disconnects from XBOX One X intermittently

    This did not work, I also noticed that if I shut off the XBOX One X it disconnects this controller and I have to reconnect it on startup. This does not happen with my other controllers just the Elite series 2 one.. I'll request a replacement
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Xbox one disconnects and shuts off

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