Xbox One disc drive problems

Discus and support Xbox One disc drive problems in XBoX on Consoles to solve the problem; Hello, trying to get some help here. Ive had my Xbox One since 29. November, Ordered it from Germany-> Norway where I live. My problem are; I cant... Discussion in 'XBoX on Consoles' started by Åge A., Jan 3, 2014.

  1. Åge A.
    Åge A. Guest

    Xbox One disc drive problems


    Hello, trying to get some help here.

    Ive had my Xbox One since 29. November, Ordered it from Germany-> Norway where I live.

    My problem are; I cant play a single DVD/Blu-Ray (wont read, gives me a message like "Cant play this, put in a Music, movie, blu-ray disc"), Talked to a "agent" from microsoft who gave me some steps to do (to see if that helped), those steps didnt work and
    she recomended me to return it for a new console.

    Shall I talk to Microsoft Germany or Microsoft Norway? and please say you got a support mail (since I HATE talking in the phone)?

    If you got any tips how to solve this problem without sending it in please share it =)

    :)
     
    Åge A., Jan 3, 2014
    #1
  2. Canon
    Canon Guest
    Disc drives malfunctioning in Xbox One units

    I just read an article that says Microsoft is acknowledging faulty disc drives in some Xbox One units. Some people are having a problem with the drive making a grinding noise and not reading the disc, so if you have this problem, you're not alone!
     
    Canon, Jan 3, 2014
    #2
  3. Mythic xSagex, Jan 3, 2014
    #3
  4. Ragnarok5000 Win User

    Are things getting better for the xb1?

    I haven't heard anyone else having disc drive problems with their Xbox One's since Mid-2014, so yes Microsoft fixed these disc drive problems.
  5. Azrael008uk Win User

    Are things getting better for the xb1?

    There's no disc drive problem with the XBox ONE.

    I think that Looney is Crazy.
  6. SheenStep Win User

    Game crashes continuing Legendary Campaign for Halo 4

    the final step i gives is this:

    Step 12: Check for disc drive errors
    If your Xbox One console is unable to play any disc-based games, you should check to see if a disc drive issue is causing the problem. Please see How to troubleshoot problems playing
    a disc on your Xbox One
    for help troubleshooting disc drive errors on your Xbox One console.

    it is absolutely not the disc drive as it is only the one instance where this has happened, also i was told by someone from microsoft live chat to contact the developer, which is 343i, they dont have a direct contact, only halo waypoint, which the post i made
    there was a useless as this one.
  7. blueamcat Win User

    Xbox 360 games not working on Xbox One S

    Hi Hank! Are they digital or disc games? If disc, does the Xbox One play other DVDs okay? If not, it could be a problem with your disc drive. :/
  8. Daevac7c64936-f42f-4 Win User

    Why cant I play backwards compatible games on my new Xbox one X?

    I've a similar issue but it doesn't read discs atal.

    Problem with the disc drive.

    Clear your cache in settings under blu ray?
    Its not the disc drive I have xbox one game disc that work fine.
Thema:

Xbox One disc drive problems

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