Xbox One crashes when starting online game

Hi,

My son's Xbox crashes when he wants to participate in an online game, only way to reset is via hard reset (unplug power).

The console only crashes when when connecting to an online game, in all other cases it will remain ok, so guess no problems with the power supply.

NAT is open

UPnP is enabled

network connection by wire

only IPv4 available via ISP

speed ok and 0 packet loss

Both console and router set back to factury settings, still no go.

When testing multiplayer connection it says that there are problems with the connection for multiplayer. If problem remains, try to renew NAT-type.

I'm out of ideas, can somebody give me a hand with this problem?

Thanks,

Chris

:)

 

Dance Central Spotlight - Keeps Crashing to Home Screen

Sorry for my bad english.

When I was dancing, or my wife or my son, dancing just one music no errors. After, the selecting the new music, the bip of crash is starting and the control not running. after 10 seconds later, the XBox One returns to the home screen, and I go again to the
game.

But I dance just one music again and when I select the new music, the crash is starting again.

I try chance the Gamepic, And the achievement, killer of caracter, was unlock. but the crash and error continued.

 

Xbox One taking too long to load games

Recently my xbox one has not been starting games and it says the game takes too long to load and when i am able to get into the game the game will freeze or crash. also going to the home goes really slow

 

Check this link for a possible solution:
https://support.xbox.com/en-US/xbox-one/networking/nat-error-solution

 

have yoy tried doing a power cycle? please hold down the power button for 10 seconds and let tge xbox reboot