Xbox one controllers buttons are not working!

kashifrana · Jul 14, 2018

I tried reeboting my xbox one and removig and replugging the wires and i ve change my battries help!

:)

AnthonyCloyd · Jul 14, 2018

Xbox One Controller guide button stopped working

Hello,

My Xbox guide button on my Xbox One controller stopped working. It was working fine yesterday morning then I had a controller update and now the guide button does not work at all. I tried re-syncing the controller and it still does not work. What is strange
is I also have a wired controller that was not plugged into the console during the update and that controllers guide button does not work either. The rest of the buttons on both controllers work just the guide buttons do not work.

Lei Fang DOAX3 · Jul 14, 2018

Right analog thumb stick stuck looking up.

Hello "BadDays4U"

The most common reason that I've had to replace my controllers was because the either control sticks got jammed or the " A " button wasn't working properly anymore.

With that being said, do you guys realized that the most abused button on the Xbox 360 and Xbox One controllers are the " A " buttons LOL

Have a nice day or afternoon or night

denis97g · Jul 14, 2018

https://support.xbox.com/en-IE/xbox-one/accessories/wireless-controller-broken-wont-work#c15bd9bef10... check here

Rqvg · Nov 4, 2018

See if the controller is sign up as a different user. and here's the link to guide that should help.

https://support.xbox.com/en-US/xbox-one/accessories/troubleshoot-buttons-controllers

HellboyDF

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this experience with your control.

We appreciate your coming to the Xbox community, but unfortunately, I don't think it's possible for you to receive a controller for free. What I can recommend you to do is wait for a promotion at certain times of the year, accessories and consoles are on sale at official Microsoft stores, and also at partner stores, you can get an Xbox controller at a great price at those times. Please keep an eye on the Microsoft website for future promotions.

When there are promotions you can see the link below.

https://www.xbox.com/en-US/accessories

Promotions are always advertised here.

https://news.xbox.com/en-us/

*Thank you in advance for contacting us, it is always a pleasure to help the community.

hi there appreciate the response

denis97g

https://support.xbox.com/en-IE/xbox-one/accessories/wireless-controller-broken-wont-work#c15bd9bef10... check here

Rqvg

See if the controller is sign up as a different user. and here's the link to guide that should help.

https://support.xbox.com/en-US/xbox-one/accessories/troubleshoot-buttons-controllers

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this experience with your control.

We appreciate your coming to the Xbox community, but unfortunately, I don't think it's possible for you to receive a controller for free. What I can recommend you to do is wait for a promotion at certain times of the year, accessories and consoles are on sale at official Microsoft stores, and also at partner stores, you can get an Xbox controller at a great price at those times. Please keep an eye on the Microsoft website for future promotions.

When there are promotions you can see the link below.

https://www.xbox.com/en-US/accessories

Promotions are always advertised here.

https://news.xbox.com/en-us/

*Thank you in advance for contacting us, it is always a pleasure to help the community.

val7x

Hello! for controller troubleshooting follow this link : https://support.xbox.com/en-CA/xbox-one/controllers/wireless-controller-solution

Or, If the controller might have been bricked and you have an Xbox One, you can try this method that has worked for some people including me:

- Power down the Xbox One by holding the power-button down for 7 seconds (Until it powers off)

- Unplug the Xbox One power-brick from the wall for 5 minutes, to be sure there everything is 100% discharged.

- Plug the controller into one of the Xbox One USB ports. (preferably one of the back USB ports). Make sure nothing else is plugged in.

- Try to turn on the Xbox using the controller's button. If it doesn't work, turn on the Xbox One using the console's power button.

- While the Xbox One is booting up, try to turn on the controller by pressing the controller's Xbox button. (I tried about every 2 seconds)

The controller turned on after I hit the Xbox button the 3rd time for me while the console was booting up. If it turns on and works, head to the Xbox Accessories app on the console and it should be on the latest controller firmware.

Let us know if this worked for you

Xbox one controllers buttons are not working!