Xbox One Controller third-party headset

Hello, you would need to purchase a stereo headset designed designed for the Xbox One in order to get your game sound through your headset. Microsoft has their own variant

www.xbox.com/.../stereo-headset but there are third party companies which sell certified for Xbox One (Just make sure it says it's available for use with Xbox One).

Third party XBox One headsets
www.xbox.com/.../third-party

If you buy a third party headset you may also need to purchase the Xbox One chat adapter so you can connect your headset to your controller

www.xbox.com/xbox-one/accessories/headsets/stereo-headset-adapter

Some companies include them in the box, some don't.

Either way if it comes in the box or not you need to wire your controller up to your Xbox One in order to download the firmware for the chat adapter to it

support.xbox.com/xbox-one/accessories/update-controller-for-stereo-headset-adapter

Are you using a third party controller? If not, you may require a headset adapter (as stated above). Xbox controllers have a unique input jack size that work with Xbox headsets or require an adapter to work with third party headsets.

Hello Yaman,

With this issue you will need to reach out to Sony as this is a third party headset. Some third party headsets may not be fully compatible with the Xbox controllers.

Thanks,

Brad

Hello Musty,

As turtle beach is a third party headset as well s others. That is why the agent was having you try an Xbox one chat headset or stereo headset. These are made by Microsoft so first party headsets. With third party there is only so much troubleshooting we
can do. Updates that come out I have noticed affect a lot of third party headsets.

https://support.xbox.com/xbox-one/accessories/wired-headset-help

Also if the headset plugs directly into the controller via 3.5mm jack you can purchase an adapter. This way help with the issue.

Thanks,

Brad

Hello Xbox12321,

Sorry for the issue with the headset. First off the turtle beach are not licensed by Microsoft, they are a third party headset that are compatible with the Xbox. There have been issues with third party headsets not being recognized on the controller/console.
Make sure first that the controller is completely up to date. Can also
try the troubleshooter to see if it helps.

Thanks,

Brad