Xbox One Controller Static Sounds in Headset & Connection Issues

jabmob703 · Mar 27, 2020

My Xbox One controllers are having issues where I get static and audio drops followed by momentary disconnects and resets of the controller. My controllers never completely shut off but they do sometimes freeze up upon restart.

What's odd is that this is happening on multiple controllers (1st gen and 2nd gen), when they're both wired w/ USB, or wireless with batteries or rechargeable battery pack.

The problem persists when I do a direct connect controller via the 3.5 mm port on the 2nd gen controller.

For my headset setup I use Bose QC35 II connected via a Bose in-line mic cable (Android) to the Xbox brand stereo headset adapter. Xbox is First gen as well.

I'm currently trying a relocation of the Xbox away from my wireless router, however I'm completely stumped on how else to troubleshoot. Any advice or feedback is greatly appreciated.

:)

XBF Leo G

Hello jabmob703,

Thank
you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance. If anyone needs assistance
with this issue or any other issues, we suggest creating a new thread.

Thank you
again and have a great day
jabmob703!

XA DRBATTLE

have you tried plugging the controller in to the xbox whilst the headset is connected and going to accesories to perform an update

RowdyMooselim

Hey jabmob703,

I had similar issues when I was using a wired headset, and I found that the best way to fix this (without purchasing a new controller and/or headset), is to use pressurized air/blow into the ports, to try and remove dust that has gotten in them. Sometimes
this can be the issue. Another solution, is to try and get new cables to connect your controller and headset, because sometimes the wires can get rundown causing this issue.

Hope this helps a little

jabmob703

Hello,

Thanks for you response. I think getting dust out of the controller may have solved the problem. Thank you for your response!

jabmob703

Yes, I should have mentioned that the firmware on all controllers (with the stereo headset adapter plugged in) is up to date.

Xbox One Controller Static Sounds in Headset & Connection Issues