Xbox one controller range issue

You're welcome iiamiizzy.

Since your other controller works just fine on your console, I do believe it might be, could be just a matter of just be a solder on the controller board that causes the controller to have problems connecting directly to the console and not other devices that have a different Bluetooth technology than the console.

If this happened to your other controller, we could assume that might have something to do with your console, indeed. But since the other controller works just fine, I do believe it might be the controller.

I do advise you to try to get it analysed, at least. Also, if possible, test another controller, apart from your other one, on your console, just to test if this happens.

You're welcome iiamiizzy.

Needing any help or advice, we'll be glad to help, always.

Have a great day, stay safe.

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey iiamiizzy, how are you today? Hope you're well.

I believe it might have something to due with part of the controller's Bluetooth board.

Since your other controller works just fine, the issue is not on your console.

In that case, check the warranty of your controller:

https://support.xbox.com/en-US/help/hardware-ne...

If you have it in warranty, try to ask for the replace on the same link.

If it's out of warranty, unfortunately, Microsoft does not offer repair for controller out of warranty, except for the Elite 2 controller, which is charged $99 for the repair.

If it's not the case, try to take your controller to a repair store, just for an analysis on it, might be cheaper for you to repair it than purchase another controller. Sometimes it is worth the repair.

Thank you for the reply, I'm not sure if it is the Bluetooth because it works fine when wirelessly connected to my phone and when connected wirelessly to my laptop

Hi MiffedJoker46,

If you're running into an issue with range due to the wireless on the controller, then there is likely nothing you can do currently to fix that (other than the USB cable). You can try following
these steps to update the controller, which does fix some disconnection errors, but again probably will not resolve your range issues. Microsoft did listen to the customers about this, and designed a new controller with better range due to Bluetooth, but
the solutions would require purchasing an Xbox One S which isn't out till August.

Hope this helps!