xbox one controller pairing issue

The original Xbox 360 controllers do not support traditional Bluetooth and as such won't pair. To pair a Xbox 360 controller you will need to purchase an adapter that you plug into your PC. The official one, I believe, can still be ordered on Amazon.

If you want to just straight up pair a controller to a PC without the need for an adapter, recent Xbox One controllers use normal Bluetooth and would pair without issue - https://www.pcgamer.com/xbox-one-controller-on-pc/ will
tell you how to spot which ones will support this as the original Xbox One controllers don't.

Hi Mcf5757, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to pair the controller via a USB cable?

Once it's paired, you can remove the USB cable.

Let me know if it works!

Just spent almost 100$ on a pair of turtle beaches and still won't work. Obviously a controller or xbox one issue.

Looking at the guide it says thus:

"The Xbox Wireless Controller that comes with Xbox Series X|S includes a feature that allows for quickly switching between a paired Bluetooth device and an Xbox console or a PC using Xbox Wireless. If the controller is connected to a Bluetooth device, double-press the Pair button and the controller will immediately switch its connection to the last Xbox Wireless connection it was paired to. Then, to switch back to the paired Bluetooth device, press and hold the Pair button to start pairing mode".

This only works between a the controller paired to a PC with Bluetooth or another PC or Xbox paired via the proprietary 'Xbox Wireless' protocol. So, if you're using an Xbox Adaptor on your laptop and also own an Xbox you can only pair it to one of them. If you want to quickly swap between console and PC you'll have to use Bluetooth on the PC.

It's the same issue you'd get if you owned two consoles, you can only pair a controller to one console.

To the OPs problem for no sound and no vibration that should be fixed with the latest driver updates.

For pairing, how are you pairing the controller? I have mentioned this on other posts, one easy alternate way to pair is to have your controller connected wired to the PC, plug in the Wireless Adapter to the PC as well, wait like 5 seconds, and unplug the
controller, the driver stack will automatically have paired the controller to the adapter, just like on the Xbox.

Once you pair the controller successfully and never use that controller for any other PC or Xbox, then the address of the adapter is saved in the controller. Repairing to the same adapter is not required. If it is not connecting, plug/unplug the adapter
instead to reset the adapter.

We are working with our partners to address some of the major issues.