Xbox One controller on Windows 10 drops out constantly

Do you have the updated drivers, I know you mentioned firmware but maybe check the drivers too.

Hey there,

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Thank you!

I too have a similar problem with my new Xbox One controller. The old one is WI-Fi 2.4GHz only and still works. The newer Xbox One controller can do both Bluetooth and 2.4GHz. When connected to my PC (don't own an Xbox One nor any console) via Bluetooth
(internal, no dongle) it will drop out unexpectedly every couple of days, or so. Not only that, but via Bluetooth, Windows sees it as an "Xbox controller". Via 2.4GHz (have the Xbox dongle) it is seen the same as the old controller, an "Xbox One controller".
Have all updates applied, so that's not the problem. Have both controllers with Amazon Basic Black Aluminum Charging Stand (which comes with the rechargeable battery pack) and it has a good charge when it drops connectivity and easily reconnects if I restart
the computer or remove and then add it via the Bluetooth Setting, so that's not the problem. No other Bluetooth device I have drops connectivity, so that's not the problem. This only leaves the controller itself as the problem. Using the Xbox dongle as recommended
seems the best fix, if you have one. When buying one, be careful to get the right one, as it seems by the reviews I've read that there are a lot of merchants out there selling fake ones.

I've had an xbox one controller for a few months now, bought with the bluetooth usb dongle.

Not a single "fix" suggested so far has fixed it dropping out every 2-10 minutes.

I have disabled bluetooth in my PC and surrounding phones and devices, thinking it may be interference.

I've checked firmware and it's up to date.

I'm severely disappointed with this product.

Has anyone got any light to shed on my issue?

Try a 2nd xbox one controller and see if the same thing happens. If so it may possibly be the adapter. The next step would be to try the adapter on another PC. If it works there, then it has something to probably do with your PC.

Thanks.

I will when I can get my hands on either.