Xbox one controller not working on MICROSOFT APP GAMES ONLY

Hi Kent14477,



We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.



Have a great day!



Best regards,



Xbox Forum Moderator

Microsoft Community

Hi Kent14477,



We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.



Have a great Day!



Best regards,



Xbox Forum Moderator

Microsoft Community

Hi Kent14477,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

As we understand you are trying to continuously play the game with the controller and the keyboard. Let us check on this together and sort this out. We will do to the best in our capability to assist you with your concern and help you back to gaming.

As per post description you have tried already the basic trouble shooting, reset drivers and even done many times of reinstalling

the game. For us to isolate the issue we would like to ask more details with the following;

1. Can we confirm if this issue occurs only in a specific game?
   
2. Can we ask for a screenshot of the problem? Please hide any personal information.
   
3. Can we ask you if you have checked the in-game settings regarding controller and keyboard mapping?
   
4. Which Microsoft App games they are attempting to play?
   
5. Have you updated their controller via the Xbox accessories app?
   
6. Have you tried other controller not Xbox branded and see if the issue still persist?
   

You can try updating your controller and PC as the first troubleshooting we suggest you can do - Update your Xbox Wireless Controller | Xbox support.

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.

Have a great day ahead.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Your other games will not be affected as Gaming Services is only used in the Xbox app and Microsoft Store.

Gaming services is not the Xbox app, it works as an add-on and the Xbox app games will only work if it is installed on your pc. You can download it from the link: https://www.microsoft.com/en-us/p/gaming-servic...

You can also be downloaded through the Microsoft store after deleting his records, to download directly from the Microsoft Store, open it and in the upper right corner click on the 3 dots (...) Downloads and updates and it will be there to be downloaded again, if not, click on get updates.

To play xcloud games you must have an Xbox controller or compatible controllers, the keyboard and mouse will not work.

I have the same issue,but only with controllers that I updated to firmware 1.1.2228.0 (and this issue only exists on xbox dashboard or sub-navigation (ie settings, notifications). Once within games or apps it works fine.

My one controller in firmware 1.1.279.0 works fine.