xbox one controller(lunar shift)won’t connect to xbox

ChigFG · Feb 28, 2023

My boyfriend’s lunar shift xbox controller was working just fine, then 2 mins later when exiting netflix the buttons stopped working. the controller still turns on the xbox, but no longer signs in his linked profile. controller testing app doesn’t detect his controller, and everything is the same when trying via corded connection. my controller works fine. his controller connects to his phone, and works perfectly in games like call of duty mobile. old corded controller we have works perfectly with the same type c cord.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello ChigFG, try to follow the procedures below.

The first is a clear cache

1. Go to the Xbox press and hold the XBOX power button on the console for 10 seconds until it turns off

2. Wait 10 seconds until it turns off

3. Wait 1 minute with it off

4. Turn it back on

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note: You need to know the email and passwords of your accounts when performing this reset.

BlackBorn Creator Of

Lunar shift controller, I had it since 2023

BlackWolf777

Lunar Shift isn't a Series 2 controller?

Thanks for your answer!

RichieB_

Hi SwathingFir8663,

Thank you for publishing in Microsoft Community.

We understand that you need help with your Xbox One Lunar controller that is having an issue.

Here are the possible troubleshooting steps:

1. You may power cycle your controller:

-Press and hold the Xbox button  for 5-10 seconds, until the controller turns off.

-Wait a few seconds, then press and hold the Xbox button  again to turn the controller back on.

2. Remapping the controller

-Press and hold the Xbox button  for 5-10 seconds, until the controller turns off.

-Wait a few seconds, then press and hold the Xbox button  again to turn the controller back on.

3. Try to test your controller while its connected directly to your Xbox console by using a USB flash drive

4. If the issue still persist you may need to update the controller's firmware update.

For more information you may check this support article: Troubleshoot your Xbox Wireless Controller | Xbox Support

I hope this will help you. We look forward for your response.

Regards,

Microsoft Community Moderator

EzequielNeves19

Hello Mando.
My name is Ezequiel. I'm an Independent Consultant and I'm happy to help you today. Please enter this link that I am sending you there are numerous procedures that you can do on your controller, if nothing works I suggest you send your controller to Xbox technical assistance.

https://support.xbox.com/en-GB/help/hardware-network/controller/wireless-controller-solution

xbox one controller(lunar shift)won’t connect to xbox