Xbox one Controller light stays on normal but the console doesn’t register that it is...

I have not tried connecting it to a different device I’ll try that, and the problem happened before I updated and persisted after I did it

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Doofenshlop

May I know if you can tried connecting the controller to a different device and see if the issue persists?

For example via bluetooth with your phone or PC. Or via cable with a PC (or with a different console)

This helps us to isolate the issue.

The problem happened before and after updating the firmware?

Yeah it connects fine to my phone, looks like it’s my decade old console 😅 if you’ve got any advice for that issue id take it lol

Thanks! That's a good signal.

I can advise you some things to try in your console:

1. Do a factory reset but keeping games and apps:

Go to settings > system > console info > reset and then select keep my games and apps.

(If that doesn't work and if you don't mind. Do this again but select instead remove everything)

2. Perform an offline update for your console. In that way Xbox system will be installed/updated from scratch.

For this you need a USB and PC to format it and transfer files provided in the link below (with steps):

https://support.xbox.com/help/hardware-network/...

If the issue persists, the next step will be get your console serviced/inspected :c

Probably the connection module is failing (Xbox consoles use a proprietary connection, not bluetooth)

Thanks for the update

Please try that and let me know how it goes!

And if you have more than one controller, test a different one with your console to see if the issue persists