Xbox one controller joysticks and triggers suddenly stopped working

Yes I updated the firmware and tried other xone controllers and they work properly.

This error occurs wireless and wired

Already tried everything

Thank you for your response and that might be a possibility.

In this case, I would highly recommend you check for your Xbox controller warranty replacement options. You can create a replacement order by signing your account and registering your controller serial number through this link:

https://support.xbox.com/en-US/help/hardware-ne...

Thank you for your time. I hope you have a great day!

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this on your Xbox One controller. I am here to help.

If I may ask, does the same error occurs to other Xbox controllers or just specifically for one controller?

Does the controller error occur on both wired or wireless cable connections?

Kindly try to update your controller's firmware:

If you have one, plug the stereo headset adapter into the bottom of your controller so it can also get updates.

If you're using a stereo headset adapter, plug in a headset (a headset must be plugged in so the adapter will turn on).

Plug the included USB cable into your Xbox’s USB port.

For Xbox Series X, the port is on the front right below the Pair button . For Xbox Series S, the port is on the front left next to the Pair button .

For Xbox One X and Xbox One S, the USB port is on the front under the Power button.

For the original Xbox One, the port is on the left side of the console, around the corner from the disc tray.

Plug the other end of the USB cable into the top of the controller.

Instructions to install the update should automatically appear. Follow the instructions, and don’t disconnect the USB cable while the update is in progress. The process can take up to 3 minutes.

If instructions to install the update don’t automatically appear, you can start the process manually. To do this, press the Xbox button  to open the guide, choose Profile & System > Settings > Devices & Connections > Accessories, and then select the controller you want to update. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller. If it says “Update,” select the Firmware version and then follow the steps provided.

Things to keep in mind:

The auto-detect feature of this update may not work immediately if you plugged your stereo headset adapter into the controller while downloading a system update, or while the console was turned off. To resolve this, go to the Home screen and unplug the adapter. Then, plug the adapter into the controller.

You only need to update your controller one time to use the stereo headset adapter. However, if you plan to use the stereo headset adapter with other Xbox controllers, you’ll need to follow this process for each controller. Additionally, check for new updates periodically as Xbox frequently ships new controller features and improvements.

Reference link: https://support.xbox.com/en-US/help/hardware-ne...

I was wondering if it has something to do with the Hall effect sensor or something

Hey I'm back and the swap batteries worked and synced up with my Xbox but when I try to play with my brothers the controller would turn off and when we would turn it back on the buttons stop working but the triggers and joystick still work.