XBOX One Controller Headset Jack is Faulty.

UnsafestMaple6 · Jan 3, 2014

I have two xbox one controllers. However, the chat headset only works with one of the controllers; the controller that I bought separately works fine, the controller included in the box does not. How do I go about getting this fixed?

Thanks.

:)

FAKIR101 · Jan 3, 2014

Mic

could be a faulty controller jack, try to plug into a phone or pc to check if the issue is the headset or controller

genzr · Jan 3, 2014

XBOX ONE NOT PICKING UP VOICE THROUGH MICROPHONE (PARTY, MULTIPLAYER, VOICE MESSAGING OR SKYPE)

I HAVE IDENTIFIED THE CULPRIT! It is the 3.5mm slot on the Xbox One controller.

So I took all my gear to a friends house to test everything out on his network with his Xbox One and equipment. Synced my controller to his Xbox and had the same problem. I then plugged in his Xbox headset adapter to my setup (He has an older controller
without the headset jack) and everything worked smoothly if I used a headset adapter.

So, the problem is either the headset jack on my controller or something to do with the firmware that prevents the jack from being used properly. The only reason I'm hesitant to just say it is a faulty 3.5mm connector on the controller is because my mic
is responsive to the mic monitoring volume controls on the Xbox. Then again, I'm no mic expert so it may very well be a faulty controller.

Sucks that I need to get an adapter now to get a headset working on my controller that supposedly doesn't need one...

I will mark this as solved once I get my own headset adapter tomorrow and have everything running smoothly

AlexLongacre · May 1, 2014

I have the exact same issue. How did you get this resolved?

hdEliite · May 10, 2015

the jack is poorly made iv changed about 5 sets all ready I am sick of it don't seem to get any where with Microsoft.its a simple fix all they have to do is get rid of the lead and make it a fix jack instead

Misses Quinzel · Oct 31, 2018

Hey there, hdEliite! I'm very sorry to see any issues with controllers. This thread is over a year old. If you need further assistance, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community
can get you the individual support that works best on the forums.

choppyseize

It could be that the headset is faulty now or that the jack in the controller itself is the issue. How old is the headset and controller ? What brand is the headset ?

FAKIR101

could be a faulty controller jack, try to plug into a phone or pc to check if the issue is the headset or controller

xxxTIMBURYxxx

Are you connecting the headset via the controller jack? It may be possible that the jack in your controller is bad/faulty. Do you have another controller to check if this may be the issue?

genzr

I HAVE IDENTIFIED THE CULPRIT! It is the 3.5mm slot on the Xbox One controller.

So I took all my gear to a friends house to test everything out on his network with his Xbox One and equipment. Synced my controller to his Xbox and had the same problem. I then plugged in his Xbox headset adapter to my setup (He has an older controller
without the headset jack) and everything worked smoothly if I used a headset adapter.

So, the problem is either the headset jack on my controller or something to do with the firmware that prevents the jack from being used properly. The only reason I'm hesitant to just say it is a faulty 3.5mm connector on the controller is because my mic
is responsive to the mic monitoring volume controls on the Xbox. Then again, I'm no mic expert so it may very well be a faulty controller.

Sucks that I need to get an adapter now to get a headset working on my controller that supposedly doesn't need one...

I will mark this as solved once I get my own headset adapter tomorrow and have everything running smoothly

Zahir_Ramathula

Hello Jay,

Please check if you controller has the latest software update.

If the problem persist, it could be a faulty headset or the 3.5mm jack on the controller. If you have any other headsets, please try them, to eliminate the problem, if the problem still persists, the controller is faulty. Contact xbox repairs for fix or replacement if still under warranty.

XBOX One Controller Headset Jack is Faulty.