Xbox one controller headset adepter update problems

Hey there Nando,



Thanks for the update with the issue with the headset on the Xbox One Controller.
I recommend taking a look at the following troubleshooting articles:

• Connecting a compatible headset to Xbox One
  
• Xbox One controller and headset compatibility
  

If the problem persists:

• Try your Headset with another device, such as a laptop, to see if the headset is working.
  
• Try using a Headset Adapter for compatibility issues.
  
• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain.
  

Try this out and let us know the results.

I have the same problem, updated two controllers with out the headset adapter, when trying to update with the headset adapter it says it can't update. So I know the USB cable, the controllers, and the xbox one are ok.

You might want to check if your controllers need an update;

https://support.xbox.com/en-US/xbox-one/accessories/update-controller-for-stereo-headset-adapter

If you have access to a different headset that will also tell you if its a headset or controller problem.

Just bought a brand new titanfall edition controller and had the same problem. The controller refused to update with the xbox stereo headset hooked up. Looks like it's the headset/adapter that is the problem. I'm going to return the headset and try a different
one.

Hey there Kaz,

Sorry to hear you are running into this problem, If you have not already checked the controller go ahead and make sure that the

Controller is Updated. Also, what headset is it that you are using for the console? Would these be third party headsets or are they the Xbox Stereo Headset.

Let us know.

Controller is up to date. Headset is play stereo headset for xbox one s from eb games