Xbox One Controller Disconnects Randomly During Gameplay

? no this is during gameplay i will be using the controller and it randomly disconnects...

Hi Carolina Osmond



Thanks for reporting this issue in Microsoft Answers.



I understand that you are having trouble with your Xbox One controller randomly disconnecting, and I understand your confusion.

For the issue of your Xbox One controller frequently disconnecting during gameplay, you can try the following solutions:

1. Ensure that both your controller and console are updated to the latest firmware version.
   
2. Use the Xbox Accessories app to recalibrate your Xbox controller and add a profile.
   
3. Try re-pairing the controller by pressing the pairing buttons on both the controller and the console.
   

If the above methods do not resolve the issue, you can test the controller on other devices to check if the problem persists. If the issue occurs on multiple devices, it is recommended to submit a service request for further inspection.



We look forward to hearing back from you.



Best Regards,

Pluto.Z-MSFT | Microsoft Community Support Specialist

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues. In order to offer you better assistance please give me a little more context of the problem, What device are you having this problem on?

Have you tried connecting the controller via USB to see if the same thing happens?

I will be attentive to your response.

Best regards.

Hi，Afton Larock

Welcome to Microsoft Community.

I understand that you had a problem with your Xbox controller during the game.



I would like to know exactly what device you are playing the Xbox game on? Is it an Xbox console, a PC, or another device? The steps required may be different for different devices, so please let me know what device you have so that I can provide better assistance.



As well, I would like to know if you are using a wired connection, or a wireless connection, and if you switch to wired, does the problem persist?



In the meantime, I suggest you try the following actions for basic error troubleshooting:

My Xbox controller won’t connect or turn on | Xbox Support



Please contact me if you need further assistance.



Best Regards,

Mila.L-MSFT| Microsoft Community Support Specialist

Hi Michael,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your controller. I understand that you tried some troubleshooting methods but none of the worked.

To ensure that I can provide accurate information, please share if you're using your controller on Xbox console or on a different device.

As part of isolation, please try to completely remove the battery of your controller, then connect it via USB cable that supports data. See if you will encounter the same issue.

Regards,

Alvaro