xbox one controller disconnection - please help asap

OliEllyatt · Nov 7, 2021

starting a few days ago, my controller would not stay connected to the console. as of yesterday, i bought a new controller thinking that it was the controller that was the issue. every kind of way/technique that is available for connecting a controller to my xbox has been tried and the batteries are absolutely not the problem so im wondering if there is a problem with my xbox console. im not sure how wireless controllers connect to the xbox but i feel there must be a sensor and with that, now a sensory issue. i have had this xbox for years now with no problem so maybe the age of the console has something to do with it but i have been through multiple controllers for different reasons. i am also within range to my console with the controller and never used to have an issue at all. as i have said, every way i have googled to try and sort this disconnection issue has been tried as i have reset the console entirely twice, powered it all down multiple times and used a usb for connection but i cannot now use the wireless without a usb. i have looked into this for hours and i cant imagine ive missed anything other than someone very clever who knows it all which i am not.

when i try to comnnect the controller without the usb, it vibrates twice and then turns off. all problems linked to that do not work either and the longest i have had wireless has been 30 minutes from a successful connection. please help.

:)

Jesse E'

I'm afraid it may appear to be an issue with the console and it may need to be repaired. You can see more on that here https://support.xbox.com/en-US/help/hardware-ne...

OliEllyatt

Hi Jesse, unfortunately none of the information and instructions on the link you provided have worked for me. I’m still stuck using my usb cord on my Xbox atm

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

You can find how to troubleshoot the Xbox Wireless Controller here https://support.xbox.com/en-US/help/hardware-ne....

Mister Mascot

Hey there FancyCalf51007,

Sorry to hear about the controller disconnecting issues. Please take a look at this guide and see if it helps out with the disconnecting issue. Xbox One Wireless Controller disconnects or can't connect

Let us know how it goes!

SuajeroPRO 772

while updating my xbox one controller disconnect the USB in the process and no longer turn on. Please help!

xbox one controller disconnection - please help asap