Xbox one controller cutting off

MrFozwald · May 21, 2023

My controller on my Xbox One was shutting off from time to time. I'd be in the middle of a game and get a message saying that the primary user had no controller and I'd turn it back on and continue playing. It became too frquent so I got a brand new Official Microsoft controller from Target. It pretty much immediately started doing the same thing. Leading me to believe that it's the console, not the controller. I'm going to upgrade to a Series S since all of my games are digital. Until i do, what can be done to fix this problem?

:)

Darhyl Mayte Amizola

I'm sorry, for reference links:

Console update: https://support.xbox.com/en-US/help/hardware-ne...

Controller update: https://support.xbox.com/en-US/help/hardware-ne....

Factory reset: https://support.xbox.com/en-US/help/hardware-ne...

Replacement order warranty: https://support.xbox.com/en-US/help/hardware-ne...

Darhyl Mayte Amizola

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

If the controller has no physical damage, in order to fix this you will need to update the Xbox One controller's firmware,

For console:

If you have one, plug the stereo headset adapter into the bottom of your controller so it can also get updates.

If you're using a stereo headset adapter, plug in a headset (a headset must be plugged in so the adapter will turn on).

Plug the included USB cable into your Xbox’s USB port.

For Xbox Series X, the port is on the front right below the Pair button . For Xbox Series S, the port is on the front left next to the Pair button .

For Xbox One X and Xbox One S, the USB port is on the front under the Power button.

For original Xbox One, the port is on the left side of the console, around the corner from the disc tray.

Plug the other end of the USB cable into the top of the controller.

Instructions to install the update should automatically appear. Follow the instructions, and don’t disconnect the USB cable while the update is in progress. The process can take up to 3 minutes.

If instructions to install the update don’t automatically appear, you can start the process manually. To do this, press the Xbox button  to open the guide, choose Profile & system > Settings > Devices & connections > Accessories, and then select the controller you want to update. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller. If it says “Update,” select Firmware version, and then follow the steps provided.

Things to keep in mind

The auto-detect feature of this update may not work immediately if you plugged your stereo headset adapter into the controller while downloading a system update, or while the console was turned off. To resolve this, go to the Home screen and unplug the adapter. Then, plug the adapter into the controller.

You only need to update your controller one time to use the stereo headset adapter. However, if you plan to use the stereo headset adapter with other Xbox controllers, you’ll need to follow this process for each controller. Additionally, check for new updates periodically as Xbox frequently ships new controller features and improvements.

For Windows PC:

Update your controller on Windows 10/11 by using the Xbox Accessories app:

If you don’t already have the app installed, get it in the Store:

Microsoft Store

Open the Xbox Accessories app.

Connect your Xbox Wireless Controller by using a USB cable or the Xbox Wireless Adapter for Windows.

When the controller is connected, you'll see the message Update Required if an update is mandatory. Install the update.

Things to keep in mind

The Xbox Accessories app is available only on Windows 10/11.

Updating the controller over Bluetooth is not supported.

If the issue still persists, you can try to update your console as well, here's how:

Make sure that your console is connected to the internet, and then press the Xbox button  to open the guide.

Select Profile & system> Settings > System > Updates.

Under Updates, you’ll see:

Console update available. Select this to begin your update, or

No console update available. This means your console is up to date.

For your last resort you can proceed with the factory reset keep my games and apps:

Before we proceed with your Factory reset I just want to inform you that you will only choose Reset and keep my games and apps to make sure your saved data won't be deleted permanently and also all of the accounts that are set as home Xbox will be removed and all signed in accounts will be signed out from the console.

Press the Xbox button  to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console? screen, you'll see three options:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It resets the OS and deletes all potentially corrupted data without deleting your games or apps.

Reference link: https://support.xbox.com/en-US/help/hardware-ne...

If the troubleshooting steps did not work, the only best option is to request a free Xbox replacement warranty order by registering the serial number here on this link:

https://support.xbox.com/en-US/help/hardware-ne...

Thank you for your time. I hope you have a great day!

ApocoBlues

would I be able to cut off the end of an original xbox controllers wire and rewire it onto a wire that plugs into a 360 controller

voteDC

Could the battery pack of the controller be coming loose? I know that on one of mine if I am moving to vigorously the pack can dislodge a little and that cuts the controller off.

UNDISIPUTED101

Man mines cut off and it's a wired controller

Xbox one controller cutting off