Xbox one controller check up

Boris671 · Nov 30, 2020

I recently requested for a replacement controller and got a service request number from Microsoft. It asked me if I would accept the offer and I replied twice to the email. I havent heard anything back from Microsoft about the controller. If they received
the reaponse of me accepting the offer or not. Ive tried going through the xbox support forum but no place to check up on my controller.

:)

AmberC0215

With every controller that messes up whether it be a simple Xbox controller or even an Xbox Elite controller, check the warranty before purchasing a new one.

XBF Chris J

Hello ホワイト856,

Thanks for coming back to the Xbox forums. do other controllers work fine on your device? If you haven't already, check out this link here for troubleshooting Xbox one controllers :

Troubleshoot your Xbox One wireless controller

If you end up needing to set up an exchange, check out this link here :
Request an Xbox controller replacement

Hope this helps

PalmettoBling

This page here has a guide on the best solutions for troubleshooting a controller for Xbox One. You might want to check on
some of the calibration settings available in the
Xbox Accessories app to check on the sticks going up.

RobG88

A few more notes:

- Checked my controller firmware - both are up-to-date (launched update controller to double check)

- Powered down Xbox One - held power button for 8 seconds

- Rebooted laptop

Still same issue with controller input being passed to the app in addition to Xbox App.

Wishcatcher

Hi,

Please check all controllers if its all up to date ( https://support.xbox.com/en-US/xbox-one/accessories/update-controller-for-stereo-headset-adapter
). When all is up to date, please check this > https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help

Hope it helps you

Regards,

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