Xbox One controller behaving erratically.

GhostlierAnt1973 · Sep 9, 2018

I've searched the net for answer to this problem to no avail.

My controller has started behaving a little weird.

When I press the xbox button it will take me to the home menu and show the sign in screen to the left but I cant move the controller up to access the friends, messages, settings at all. I've done a hard reset on the console, reset the controller, unplugged
the power but none of these seem to work. At first I thought it was the console but my other controllers are working fine.

Any ideas.

cheers

Matt

:)

Miss Portia · Sep 9, 2018

Xbox turns itself on

What console do you have? An older model, or a newer one? If it's a newer one, please ensure the touch-sensitive buttons are clean. If they are, and the console is still behaving erratically, it sounds like your console may be in need of a repair, which
you can set up here:
support.xbox.com/.../repair-process

recoome · Sep 9, 2018

Kinect input delay

My Kinect seems to behave erratically every time I use it. I experience a slight bit of a delay in my action and the corresponding response of my on-screen character. Is there a way to fix it, or do I need to give it for repairs?

OK Fowl · Sep 9, 2018

Here is the info on getting the Controller serviced.
https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work You will put in a service request here:
https://support.microsoft.com/en-us/devices
under your console.
Change the category to Accessories and then under select issue type select Controller. Then input your PID number from the controller and click create repair order.

OK Fowl

Here is the info on getting the Controller serviced.
https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work You will put in a service request here:
https://support.microsoft.com/en-us/devices
under your console.
Change the category to Accessories and then under select issue type select Controller. Then input your PID number from the controller and click create repair order.

PietervdW

unplug the console for five minutes. The plug back in, the if you can plug in the controller to the console and update the controller. And check settings under wireless and select restart wireless should help

Hi, I had the unit unplugged for an entire day. Wired the controller directly to the console. Restarted but still same erratic behaviour when trying to navigate the screen.

Any other suggestions?

PietervdW

unplug the console for five minutes. The plug back in, the if you can plug in the controller to the console and update the controller. And check settings under wireless and select restart wireless should help

Hi, I had the unit unplugged for an entire day. Wired the controller directly to the console. Restarted but still same erratic behaviour when trying to navigate the screen.

Any other suggestions?

I eventually managed to get to the Settings and did a Reset (without deleting the apps and games) - the XBox wireless controllers seems to be over- or under responsive - either jumping all over the place or not reacting at all. Should I get them serviced?
Also checked that they have the latest firmware and this was fine.

Itilianm0nst0r

unplug the console for five minutes. The plug back in, the if you can plug in the controller to the console and update the controller. And check settings under wireless and select restart wireless should help

XBF Chris J

Hello KingJoker47,

Thank you for posting here on the Xbox forums. This definitely seems to be a unique issue, as I am not able to find other instances of this issue either. Just in case some background apps are causing this issue, have you tried performing a clean boot? A
“clean boot” starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.

Check out this link for detailed information and steps: How to perform a clean
boot in windows

Xbox One controller behaving erratically.