xbox one control issue

Hi there SuitFox,

Thanks for the reply and update on the issue. I recommend to try the following article:
Xbox One Wireless Controller Solution.

If the issue persists, try a different controlller. This will help isolate the issue between the console or controller.
Try this link if the issue persists with the one controller: Replace your controller below to check your warranty and
initiate an exchange.

Give this a try and let us know the results.

@P3rf3ctDay Having the same issue with my controller. The controller I am having issues with is one from Play and Charge set.

Seems like the Xbox One controllers are not up to par with the Xbox 360 controllers. They just seems cheaper and flimsy.

Hello FreefirevinaoDias,

Thank you for posting here on the Xbox forums. We understand you are having issues with 1 of your controllers that came with your new Xbox One. All troubleshooting we have for the Xbox one controller can be found here: Troubleshoot
your Xbox One wireless controller

For hardware issues, we can only recommend replacing the controller.

Is this happening on only one Xbox One, or both of them? as it could be an issue with the console losing connection to the controller as oppose to there being an issue with the controller.

Hi,

Do you have any other Xbox One controllers? If these work, but your other controller does not then the issue can only be with this particular controller. Windows 20H2 does not have any compatibility issues with Xbox controllers, my Xbox One, Series X and 360 controllers still work fine.