Xbox One Constantly Shutting Off.

BradyJohnson77 · Apr 21, 2020

Can someone please help me with this issue and tell me what I need to do. My Original Xbox One console has been shutting off at random times recently and I'm more positive it is not due to overheating. This is making me think something's wrong with the
Power Supply if that is. When the console shuts off the brick shuts off as well and I't wont turn back on unless you reset the power supply. I have tried all the Power Supply solutions on the Xbox Support page and it still keeps shutting off. I've even done
a factory reset and it still doing it. When I leave it sitting with no games playing on it, it may stay on for quite a while but when I play Fortnite or something on it, all of a sudden it shuts off like 5 minutes into the game launched. Someone out there
please help me do I need to order a new Power Supply or what's the issue?

:)

DarkUnicycle

Hello BradyJohnson77,

Thanks for reaching out, I can provide some context for your issue. Just to make sure you have done everything for the Xbox Support page I'll posting the links below just in case anything was missed. We recommend to reach out to our Device Support team
as the device may need replacing if the light isn't on when performing the steps listed. I'll be posting the link to contact them as well if needed.

Xbox Power Supply : https://beta.support.xbox.com/help/hardware-network/console/reset-power-supply-solution

Device Support : https://support.microsoft.com/en-us/devices

Glad I could provide you those details to help out, let me know if you have any further questions.

Happy Gaming!

DelicateCookie8

If none of these https://beta.support.xbox.com/help/hardware-network/console/reset-power-supply-solution#if-the-led-is-off-or-blinking worked then I recommend buying a new power supply or contacting microsoft directly.

NasarGhafoor

Hi,

Thanks for reaching out. In most cases, if your Xbox keeps switching off it can be of 3 things

1) Overheating internally (make sure the Xbox is not surrounded and has good airflow.)

2) The power cord is lose

3) Dust Build up on vents causing it to heat.

Unfortunately, the original Xbox is no longer manufactured by Microsoft nor is the console PSU. As a result, out of warranty support is no longer available for this particular product.

You can check your console warranty at https://support.microsoft.com/en-gb/devices

Hope this helps

Thanks

Nas

XBF Brad A

Hi Goblin,

Thanks for coming to the forums. When it shuts off, before it does, do you get any error? What exactly are you doing when it shuts off? Is it consistent does it turn off constantly? Any additional information will help us assist you better.

Thanks,

Brad

Hipster Lobster

Xbox 360 Slims, as far as I know, keep themselves from overheating by shutting off if they get too hot. I've been constantly using my Xbox 360 Elite for a year now and no RRoD for me

Xbox One Constantly Shutting Off.