Xbox one console keeps shutting down itself

Hey there Bashkat,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty discouraging. I suggest trying the steps outlined in our support page entitled

turning off.

Hope this helps.

Thanks for reading!

It's overheating. Make sure the vents are clean and that the console has enough space for ventilation (about 2 inches on every side). If it still overheats, move it to an area with more ventilation. If it's out in the open, then it needs to be serviced.

Hello,

This can be caused by several issues. i would suggest that you firstly check what your Auto-Off settings are.

1. Go to the SETTINGS page which is the page far right from the home page

2. Select SYSTEM

3. Select CONSOLE SETTINGS

4. Select START UP & SHUT DOWN

5. Select AUTO-OFF

6. Disable this setting

7. Turn off the console. Wait about 10 minutes, and then turn the console back on.

There are some other solutions or things to try here if the above does not work :

support.xbox.com/.../console-turns-off-unexpectedly

That or let me know and I'll help further or feel free to pop by the Ambassador chat room.

Good luck & happy gaming

Ventilation tips for keeping an Xbox One console cool can be found here: Ventilation for the Xbox
One Console

The Xbox One S is mainly ventilated through the circular hole on top, and the sides of the console. I wouldn't recommend keeping it inside a closed space, but if it's getting fresh, cool air from somewhere, and the console is not shutting itself down to
protect from overheating, then it should be okay.

i tried but that didin't work keeps shutting itself down