Xbox One Console Accessories & Apps Keeps Crashing!

Cursedrebel 2 · Feb 29, 2020

I've recently purchased an Xbox Elite series 2 Controller & starting using, The next Day when I went onto my console & tried opening the Accessories & Apps, app it would come up for a second & then crash! Tried Hard Restart/ Reset the game console with
the same results!! Can't uninstall App & re install because its part of the system! Don't know what else to do & am pretty upset because I paid good money for this controller & its pretty useless when you can't customize it! ANY HELP WOULD BE GREATLY APPRECIATED!!
Thank you

:)

Drezd3n

Hi, i have been having this same issue and tried doing a system restore while jeeping games and apps along with all the other steps outlined... the Xbox accessories app continues to crash and not let me button my my elite controller

xDevilxGirlx421

Hi,

try removing your account from your xbox and then add it back again to see if that fixes the issue

Cursedrebel 2

Thank you, will do & I’ll let you know how it works out again thanks

Cursedrebel 2

Ok, tried removing my account restarting system signing back in again still getting the same issue

XBF Steven R

Hey there Cursedrebel 2,

Thanks for reaching out to the forums for advice on how to hopefully attend to this issue with your Accessories app coming up. I can totally understand how this could be pretty distressing an issue to deal with for anyone but hopefully we can point you towards
a resolution. I would kick off troubleshooting by going to Settings> Devices and Streaming> Blu-ray> persistent storage in the Xbox One Guide and clearing that three times. Once
that has been done, go to Settings> General> Network Settings> Advanced Settings> Alternate MAC address, clearing that and letting your console restart.

If that does not do the trick you might want to go for a factory reset of the console. We do have two different types, the one that keeps your games and apps installed and the more thorough one that wipes those off. When you get the chance, I
suggest following the steps outlined in our support page entitled How to reset your console to factory defaults on Xbox
One and selecting the option denoted reset and keep my games & apps.

Afterwards let us know if that helped out.

Thanks for reading!

Xbox One Console Accessories & Apps Keeps Crashing!