Xbox one audio randomly cutting out

only on non-play parts like cut scenes and such, the audio and video both cut out randomly and separately making cut scenes choppy and very time consuming. It is so annoying i basically have to skip all cut scenes on games where that option is available.

Occasionally I'll loose audio with this game too. I'll finish a match and the audio will just cut out. Very Strange. Some times it even knocks out my whole systems audio thought the stero headset. This has happened when the controller disconnects randomly
while playing game.

Does your monitor have speakers? If it's a monitor or a TV, try the speakers. Does the audio work fine?

Hello Ace!



Would you mind providing us with a bit more detail on your audio issue? Does your audio cut out randomly, or only work with some games? The more details we have, the better we can assist you.



Thanks!

I do experience this issue as well (along with crackling audio when doing anything on the dashboard, and when playing games). Theres's no pattern (it happens randomly). This has been occuring since the purchase of the console back
in 2016. I believe it's a software related problem. I sincerely believe the major dashboard update coming in autumn will address this issue. It's still under warranty, but I'm hesitant to replace it since it's a Halo 5 limited one Xbox One console, and it's
completely sold out in my country. Also there's no guaranty the replaced console won't suffer from this as well.