Xbox one App Didn't recieved my purchased game

Discus and support Xbox one App Didn't recieved my purchased game in XBoX on Mobile to solve the problem; I bought one hour ago the game Rocket League wich is now in sale. I bought it from the xbox app on ios and didn't recieve my game. What do i have to... Discussion in 'XBoX on Mobile' started by KoalaGamer24, Dec 31, 2018.

  1. KoalaGamer24
    KoalaGamer24 Guest

    Xbox one App Didn't recieved my purchased game


    I bought one hour ago the game Rocket League wich is now in sale. I bought it from the xbox app on ios and didn't recieve my game. What do i have to do?

    :)
     
    KoalaGamer24, Dec 31, 2018
    #1
  2. ChiefJoboo Win User

    Xbox one App Didn't recieved my purchased game

    On your Xbox One go to My Games and Apps > Ready to Install and you game is there for download (or it might even be downloading in the queue right now!).

    If not, you could have purchased it on the wrong account. Check this page to see if you're on the right account with the purchase:

    https://account.microsoft.com/billing/orders#/

    Make sure you're on the same gamertag/email as your account on the iOS app and on your console.
  3. baltyofgod Win User

    Xbox one App Didn't recieved my purchased game

    Hello, Account e fatturazione, li trovate tutti gli acquisti effettuati. Sei sicuro che l'hai comprata, forse vi siete persi un pass hai visto se dall'app c'è questo acquisto? Speriamo che sia il tuo account, vedi anche su giochi pronti per l'installazione
    sulla sezione di app e giochi
  4. KoalaGamer24 Win User

    Xbox one App Didn't recieved my purchased game

    First thank you for repling.

    I checked all the things you said and its not there, its not on my ready to install list or already istalled list. I bought it on my correct account so ye..

    I also check my bank account and it says -$10. And an weird thing the link worked but theres nothing on the list a bout my purchase. When i payed the amount of money i get a message with press another time buy. Maybe thats the problem i clicked buy and i
    saids go to my bank and i had to pay another time..
  5. ChiefJoboo Win User

    Xbox one App Didn't recieved my purchased game

    I don't really understand what you mean but if you are having issues with purchasing the game or it not going onto your account please contact xbox support as we can't help past here:
    http://support.xbox.com/contact-us

    Click

    1. Billing & Accounts

    2. See other options

    3. Charges on my account

    4. More contact options

    5. Chat with Xbox support.
  6. Frathos Win User

    Xbox one App Didn't recieved my purchased game

    I encountered a similar issue a few weeks back when I bought some items via the web site store and I didn't receive a confirmation email right away, it showed up ca 4 hours later. If your account history purchases shows the item as purchased then you can
    go into the store on your Xbox, search for the item and it should show you the Install option (YMMV, it did for my items), click that and the game should start installing right away.

    Good luck!
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Xbox one App Didn't recieved my purchased game

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