Xbox One and Xbox One X will not show picture when playing certain apps i.e. Netflix, amazon ...

CircadianR · Nov 8, 2017

I had this problem first on my Xbox One, when I went to play Netflix it loaded up to the point were it shows the big Netflix logo but then the screen goes dark and i can't see anything but I can still hear whats going on. Even when I turn the Xbox off then
back on regularly I still can't see anything I have to completely power down the Xbox to get it working again but the app still won't work. I tried uninstalling the app and reinstalling it and going into the settings and making sure auto detect video is on
but nothing works. I got my new Xbox One X now thinking that the problem would be resolved but I still have the same problem

:)

Wurstkopp78 · Nov 8, 2017

Problems with Amazon instant video and Netflix

Since last evening, it is impossible to watch videos from Amazon Instant video or Netflix with my Xbox one. Both apps show the same problem, so it seems to be more a problem of the Xbox, than the apps.

Short time after starting a video with one of these apps, the screen freezes and the move in the picture is repeated over ond over and over.... Looks like people having a convulsion, while the sound continues without any problems. After a while the picture
turns green until you manually stop the video.

As I said, the problem is with Amazon Instant video and Netflix. No error report. I already removed the apps and installed them new - same problem.

I do not have these problems, when I use these apps via PC, Smart TV or tablet.

Krazy K 80 · Nov 8, 2017

Netflix

It only does it on netflix. I've loaded up games and other apps i.e. amazon video with no issues.

ABESAPIAN · Nov 8, 2017

i have the same issue but not just netfilx seems that any vido app dose it as amazon video and blu ray player both show the load screen and then just a blank screen and i have to unplug my one x for 5 minuets to get the screen working again

ABESAPIAN

i have the same issue but not just netfilx seems that any vido app dose it as amazon video and blu ray player both show the load screen and then just a blank screen and i have to unplug my one x for 5 minuets to get the screen working again

ARMA VIVA

I am having the same experience as ItsParN. I have the Samsung UHD 7250. The smart hub Netflix and Amazon are in Ultra HD when streaming. The Xbox One S dashboard is in 4k or upscale 4k except the Ultra Blu Rays that I try. When I put those in it goes
back to 1080P. Advanced video options in the settings show green check marks for my tv 4K options. The Xbox One S Netflix app doesn't not show the 4k Ultra content. Neither does the Amazon app.

ChazWoodstock

Generally all streaming apps working very well with Verizon Fios, Amazon, Xbox video playing HD playback well without stutter or bad resolution. Netflix on the other hand has never been able to play good HD. It loads and then plays with horrible resolution.
It has been consistently like this since Feb when I got the Xbox One. Anybody have any ideas? Or know if this has to do with xbox one, app, or perhaps something on my end? So just to reiterate, Amazon Prime app and Xbox video work great with HD content, Netflix
doesn't work at all.

Lastly, note that Netflix works just fine on my computer, phone, and apple tv. So it has to be something to do with xbox one or the app.

Krazy K 80

It only does it on netflix. I've loaded up games and other apps i.e. amazon video with no issues.

KirbyOfOcala

Trust me when I tell you that my xbox has plenty of bandwidth for 4k streaming. Netflix will not stream 4k in the app unless the movie is actually marked for 4K. The app only displays HD as the option, not 4K like it does on any other device that I have
that supports 4k streaming. I do notice the difference when streaming Breaking Bad (which is a 4k serious on Netflix) on my xbox one via Netflix vs streaming it from the Netflix app on my smart 4k tv. The 4k TV smart app shows the correct 4k option on the
show and the picture quality is wayyy better then on the xbox Netflix app.

Xbox One and Xbox One X will not show picture when playing certain apps i.e. Netflix, amazon ...