Xbox One and power brick has started to turn off randomly (no flashing light on brick)

Discus and support Xbox One and power brick has started to turn off randomly (no flashing light on brick) in XBoX on Consoles to solve the problem; This issue started about a week or so ago. My console is 2-3 years old and well kept after. No issues until now. Problem: After playing a game for... Discussion in 'XBoX on Consoles' started by Troeds, Jun 3, 2019.

  1. Troeds
    Troeds Guest

    Xbox One and power brick has started to turn off randomly (no flashing light on brick)


    This issue started about a week or so ago. My console is 2-3 years old and well kept after. No issues until now.

    Problem:

    After playing a game for around 5-10 minutes it just shuts down. Console and power brick are then both dead and cannot be turned on.

    I unplug everything, wait for a minute or so (as instructed by Microsoft's help page) and the reconnect the cables.

    I can now boot up the console without problem and I get a
    steady white light on the power brick. I can then play for another 5-10 minutes before it happens all over again. Sometimes it takes longer.

    Many people seem to have this problem and it's probably the power brick that's malfunctioning. But what's different is that they're getting flashing white/orange lights or no light at all.
    That's not the case for me!

    This week I managed to play for three nights without any problems, but today it all went black again...

    Unfortunately, Microsofts support page is a joke and doesn't resolve anything.

    I can't seem to find any working fix for it online. Any suggestions? I would be very thankful!

    :)
     
    Troeds, Jun 3, 2019
    #1
  2. Troeds Win User

    Xbox One and power brick has started to turn off randomly (no flashing light on brick)

    Okay, the only option is to go to a store then I guess! I don't doubt it's the PSU that's faulty. I'm trying to see now if it has anything to do with surges or voltage drops at home.

    Thanks!
  3. Troeds Win User

    Xbox One and power brick has started to turn off randomly (no flashing light on brick)

    Thank you for answering!

    I will definitely consider doing that.

    One question though! Is this only available with a warranty? I bought it in like 2016, so it's probably expired.
  4. Eden0032 Win User

    Xbox One and power brick has started to turn off randomly (no flashing light on brick)

    Hi there. It sounds like a faulty power brick. You would be best off requesting a repair/replacement at the Device Support webpage: https://devicesupport.microsoft.com/

    You will need to register your Xbox One console in order to order the repair/replacement which should be with you a week after they receive the faulty device.

    I hope that helps.

    -
  5. XBF Brad A Win User

    Xbox One and power brick has started to turn off randomly (no flashing light on brick)

    Hi Troeds,

    Some game stores may allow you to connect if they have one set up to see what happens. Maybe a friend or family member has a Xbox one with same PSU. Only reason I say this is the PSU is $30-$50 to replace a console to get repaired is $120-$160.

    Brad
  6. Troeds Win User

    Xbox One and power brick has started to turn off randomly (no flashing light on brick)

    Thanks for the answer!

    No, I've never got an error message about ventilation. I'm very careful with where I place the console and brick, so overheating shouldn't really be an issue. But electronics do get warm after much use, so I could be wrong.

    I can't get another PSU other than buying a new one, unfortunately. But I'll keep that in mind!
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Xbox One and power brick has started to turn off randomly (no flashing light on brick)

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