Xbox One - Advanced Exchange Charge

JasonWhite96 · Oct 30, 2019

Earlier this year, while on a length business trip, my kids' Xbox One stopped functioning. I opted for the Advanced Exchange program, and was very pleased to have received a replacement unit in a few days.

I returned from the trip, sent the defective unit in, and confirmed with Microsoft that it was received. Apparently it was a few days later than the requested 14 business days, and I was charged $425.00. I appealed to customer service to consider some relief
on the charge, since they confirmed receipt of the defective unit. After one customer service specialist repeatedly assured me over email that the charge would be refunded, there has been no follow up and no refund. I also made a refund request, but the case
was closed with zero feedback.

At this point I have paid over $800 to have one operating console. Where else or how else could I appeal my case?

Thanks!

Jason

:)

steeledwand7664

The only thing we could reccomend is to contact xbox support again. They can be reached by going to support.xbox.com/contact-us

We are just a community of volunteers and do not have access to your account information.

IRB

I'm pleased to report that my fourth (fifth?) effort got to the right people, and yesterday I received a full refund of $425 for the advanced exchange!

Now I feel a lot better about continuing on with the xbox system and the fees my kids rack up!

Happy Friday,

Jason

Excellent, glad to hear it!

JasonWhite96

I'm pleased to report that my fourth (fifth?) effort got to the right people, and yesterday I received a full refund of $425 for the advanced exchange!

Now I feel a lot better about continuing on with the xbox system and the fees my kids rack up!

Happy Friday,

Jason

JasonWhite96

Thanks for the response. I understood it was a forum of users and voluteers - I just wanted to see if anyone had advice about what to try.

Jason

XBF Steven R

Hi JasonWhite96,

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that
the troubleshooting steps listed above didn't fix the issue.

Thank you and have a great day!

Xbox One - Advanced Exchange Charge