Xbox one acted weird one day

Hi Carmenlita, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We may need to perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Hi, I dont have a solution but I feel the need to mention this is happening to me too at the moment along with several others according to the Xbox one reddit. I can only assume its something on there end.

Hey there XxJamzGirl11xX,

Let's have you try to remove your profile and then re-add it to the console to see if that helps.

How to Add or Remove a Microsoft Account from an Xbox One console

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hi

If possible can you describe the sound and say if it only happens occasionally or every night plus are you in the Xbox Insider Program?

I know with my console when it updates during the night I can hear the internal drives start spinning up as the console is carrying out the update.

Hey Jenkins thanks for keeping us in the loop!

Without sounding repetitive we suggest a reset of the console but make sure it is connected directly to the wall since as stated by our About the Xbox One power supply page that is recommended. Do a
>Soft
Factory Reset< (while keeping games and apps)
IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

• There is a stable network connection.
• The information for all profiles is known (email and passwords)

Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup. Now if all else fails,

Request a Callbackfrom one of our Xbox Support Specialists so we can do a deeper scrub of the console and possibly looking into a repair. Hope this helps!