Xbox on Windows Store shows game in library, yet can't play.

Hello, My name is David. I am an independent advisor, happy to help you today.

I understand your concern and I'm sorry you're going through this. Here are some steps you can follow to resolve this issue:

Make sure your child is signed in to the Xbox app and Store with the same account they used to purchase the game1.

In the Windows bar, search for “Xbox.” When the Xbox app appears, right-click and select “App Settings.” Click repair and try the app again to see if the game appears. If not, click reset and launch the app again to see if it appears.

Make sure your Windows operating system and the Xbox and Gaming Services apps are up to date.

this should help

Best regards.

You can't find the game in the store? It's showing up in the store for me. Try hard resetting your Xbox to see if it appears in your game library to be re-downloaded, or if it shows in the store for you.

This is not game app problem.

Windows store app does not show my game.

There is no forza horizon 3 in store library.

Hi, games that are included in the Xbox game pass do not show in your library on the Windows 10 Microsoft Store. the same goes for EA Access too. These games are part of a subscription and since you have not purchased these games, then they you do not own
them, hence why they don't show in the digital library.

If you have Windows 10 and you own the game digitally, it should show up in your library in the Windows Store and you can download the game from there to play it.

Or you can stream your Xbox through the Xbox app. https://support.xbox.com/en-US/games/game-setup/how-to-use-game-streaming