Xbox not showing that I own a game

Discus and support Xbox not showing that I own a game in XBoX Games and Apps to solve the problem; Hello, In 2017 I made the decision to buy Fallout 4 on my Xbox one at the time. A couple of months later I also decided to buy the far harbor and... Discussion in 'XBoX Games and Apps' started by Dabubble1, Feb 24, 2022.

  1. Dabubble1
    Dabubble1 Guest

    Xbox not showing that I own a game


    Hello,

    In 2017 I made the decision to buy Fallout 4 on my Xbox one at the time. A couple of months later I also decided to buy the far harbor and Nuka-world DLCs for the game. I had a lot of fun but I eventually decided to uninstall the game as I was starting to get bored of it. Time passed and I got the Xbox Series X in May of 2021. I had no problems whatsoever transferring my games bought on my account on the Xbox one and on my storage device onto my new Xbox Series X. Not long after getting the Xbox Series X I also game shared with a friend who has game pass. Now, a couple of months ago I decided that I was going to reinstall Fallout 4 and play some more of it. After reinstalling it I played it for a couple of days and I even remember beating a part of the Far Harbor DLC. Yesterday, however, I tried to play Fallout 4 again, and I noticed that it said game pass when I loaded the game up. I figured it was just because it was also a game that was on game pass but when I tried to load up my last save, it said that far harbor wasn't included. I checked the game's downloads and addons and it said I had Far Harbor and Nuka-world installed on it. I thought there was a problem with the game so I uninstalled and when I checked to reinstall it from my full library, Fallout 4 wasn't on the list. I checked the store and it offered me to buy it for $20 as well as the Far Harbor DLC for $15. Instead, I reinstalled it with game pass but only the Nuka-world DLC was available for download. I checked my Microsoft account's order history and only found the Nuka-world DLC purchased in March of 2017 but no Fallout 4 or Far Harbor. I tried everything to fix it but nothing has worked. I uninstalled and reinstalled it on my Xbox's internal storage instead of onto my external storage system. I signed into all the accounts that were on my original Xbox (I know I didn't purchase the game on them because they were only on the Xbox and not signed in ever). I followed all the Xbox support forums I could find but nothing has worked.

    It was a long post but if anyone has experienced something similar or knows a way to get my game/DLC back and wants to tell me, I'd greatly appreciate it.

    :)
     
    Dabubble1, Feb 24, 2022
    #1
  2. Ricardo Lechuga Win User

    Xbox not showing that I own a game

    No, purchases appears on the link as link as the account exist, I have mines from 2010, and can't be deleted
  3. Ricardo Lechuga Win User

    Xbox not showing that I own a game

    Hi Dabubble1! My name is Ricardo an independent advisor ready to help you with this situation!

    Please, confirm that the purchase was made in this account here

    https://account.microsoft.com/billing/orders

    If the game doesn't appear here, means it wasn't purchased in this account, you would have to look for the purchase in the order history of your other accounts
  4. Dabubble1 Win User

    Xbox not showing that I own a game

    Hello Ricardo,

    I checked on my accounts and it does not appear on any of them. Do you know if it is at all possible that the purchases were somehow wiped from my account from either game pass or even just being purchased such a long time ago?
  5. XBF Mohammed C Win User

    Games and DLC I own are not showing as owned on the Xbox game store.

    Hello Theron Nett, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    I recommend trying the troubleshooting steps here:

    After each step try to see if the issue is fixed!

    First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

    Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

    If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

    If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  6. choppyseize Win User

    Dantes Inferno not shown in available Games

    Hi BastiKio,

    I would check your purchase history to make sure your account is the one that owns the game, Anything you own will show there or show as owned. It will show as owned in the Xbox store as well. -https://support.xbox.com/billing/xbox-subscriptions/check-xbox-live-bill
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Xbox not showing that I own a game

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