Xbox not seeing folders or files in SeaGate BUP BK USB Device, but detects the hard drive

Discus and support Xbox not seeing folders or files in SeaGate BUP BK USB Device, but detects the hard drive in XBoX on Consoles to solve the problem; Hello, As stated in the title, my xboxes can't see any of the files in my SeaGate external hard drive. The Xbox detects the drive and it says "Ready... Discussion in 'XBoX on Consoles' started by SpiffyBacon, Jun 21, 2020.

  1. SpiffyBacon
    SpiffyBacon Guest

    Xbox not seeing folders or files in SeaGate BUP BK USB Device, but detects the hard drive


    Hello,

    As stated in the title, my xboxes can't see any of the files in my SeaGate external hard drive. The Xbox detects the drive and it says "Ready to Use," but the Media Player doesn't see any files or folders. This also occurs when using a different media player,
    such as VLC.

    This is occurring on both an Xbox One S and the standard Xbox One.

    The SeaGate is a 5TB external hard drive with USB 3.0. The hard drive itself has no issues with any other device, both Windows and Mac.

    Solutions I've tried:

    1. Resting the Xbox One to factory settings

    2. Plugging in the hard drive to different USB ports

    3. Repairing the drive with the Mac's disk utility tool (no option available since the drive works)

    4. Updating the Xboxes

    :)
     
    SpiffyBacon, Jun 21, 2020
    #1
  2. SpiffyBacon Win User

    Xbox not seeing folders or files in SeaGate BUP BK USB Device, but detects the hard drive

    Tried it, didn't work. The storage options didn't have any grey areas, and I can't see why uninstalling unused devices from my PC would help my external hard drive work with my Xbox.
  3. Mr daffypyle Win User

    Xbox not seeing folders or files in SeaGate BUP BK USB Device, but detects the hard drive

    1. Step 1: Click on Start > Type: devmgmt. msc and hit Enter.
    2. Step 2: Click View > Select Show hidden devices.
    3. Step 3:Expand all notes by clicking on the + (plus) symbol.
    4. Step 4:If there are any grayed-out entries, right-click on them and select Uninstall.
    5. Step 5:Reboot and try again.
    try this
  4. Blueheart14 Win User

    Xbox not seeing folders or files in SeaGate BUP BK USB Device, but detects the hard drive

    My friend had a similar problem and we found out that it had happened after the last update and we found out you could fix it by unplugging it and turning off the console and plugging it back in and then turning it back on we had to use a different USB
    port though it wouldn't work on the same one for some reason even though when we plugged different devices into the port and they worked fine
  5. TinchoXbox01 Win User

    Xbox not seeing folders or files in SeaGate BUP BK USB Device, but detects the hard drive

  6. HassanB Win User

    Xbox won't configure my USB (has worked with xbox before)

    Have you tried to use a different USB Device in the same USB Port or tried the Seagate drive in another USB Port on the XBOX 360 to see if it picks it up? If another USB Device works in all the other USB Ports that means it's the Seagate drive that's causing
    the problem.
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Xbox not seeing folders or files in SeaGate BUP BK USB Device, but detects the hard drive

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