Xbox not letting me play my game even though I brought it

Alvint1 · Jul 29, 2022

When fifa 22 first came out I purchased the game and u had it installed but recently when I deleted the game from console every time I start up the game in less than 3 seconds a pop up comes up on my screen saying I don't own the game even though I got as a Christmas present from my mother and she brought for me on the online Microsoft store which makes me confused because me deleting the game doesn't mean I don't own it any does it.This just doesn't make sense because now when I go through my purchase history me buying fifa is still there on my moms credit card but meaning that I brought the game but since May I haven't touched the game due since I had it uninstall and forgot about it.Guys I need your help fix this please give me a solution quickly

:)

Lucas Lauer

Hello, Alvint1. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

May I know if the game was purchased on your Microsoft account or your mom's Microsoft account? Would you please double check that the game was purchased on the same Microsoft account that you are using on your console? Please confirm that the purchase is showing on your Microsoft account order history page (https://account.microsoft.com/billing/orders).

Waiting for your reply.

BulkierGorilla8

My game will not let me select anything or play I even brought the upgrade and still nothing

Tydra

Right, thats why I brought my US games with me to play."

would like a second opinion on whether my Xbox will work ok though with this converter.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

If I may ask, what is the exact error or issue that you're getting whenever you're trying to launch your game?

Is it asking you to buy the game again or asking you to choose a plan for Xbox Game Pass Ultimate or Xbox Live Gold?

This will determine the steps we have to perform.

Ishan8123

Were you billed for it, check this link to double confirm - http://support.xbox.com/en-US/billing/xbox-subscriptions/check-xbox-live-bill

Also, is this happening only with overwatch or other games as well? You might want to try uninstalling and reinstalling the game if the problem is game specific.

If you would like a refund, you will have to contact Xbox Support directly here- http://support.xbox.com/en-US/contact-us

Xbox not letting me play my game even though I brought it