Xbox not letting me get my account back

Hello @MauricioAlvarez5! I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

If you think your Microsoft account has been hacked, we’ll walk you through the steps to secure it at the Compromised Account Solution.

However, if the link wasn't much helpful, please Contact us | Xbox Support.

If you experience any issues requesting a call back or live chat on the Xbox support website, go through Microsoft support. Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list. Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

hey,

i definitely have the same issue but mine is a little more complicated than that. my childhood Xbox account hasn't been signed in for at lease 3 years. I no longer have access to the recovery information for that account and the recovery emails.

i wish i could actually get on the phone with a support agent to recover my account.

also my security question is so out of date i have no way of knowing the answer of that specific question either.. also the email that is used to recover the account is my brothers and he no longer has access to that live account anymore either..

Hello michaelsullican40,

Thank you for your post. I understand you are experiencing an issue with accessing your account. Please use the
Contact Us portal to speak to an agent for further assistance with recovering your account.

I hope this helps.

Hey there,

We will be locking this older thread due to it being revived by a new post. If the issue is
on going, we recommend creating a new thread
detailing the issue at hand and any troubleshooting steps (if any) you’ve tried so far. We will be more than happy to answer any questions. Thank you and happy gaming!

Did you ever fix this? Im having the same issue. For 2 days now