Xbox not installing any game

Hi Timothy Wright1,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding.

Kind regards,

Lavenia

Hi Timothy Wright1,

Thanks for letting me know my prior solution didn’t fix the issue. I do have some further strategies to try:

Powercycle your console:

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
   
2. Unplug the console's power cable. Wait 10 seconds.
   
   Important Be sure to wait at least 10 seconds. This step resets the power supply.
   
3. Plug the console power cable back in.
   
4. Press the Xbox button on your console to turn it on.
   

For more details, see How to restart or power cycle your Xbox console | Xbox Support.

You may also try the solution from this article, Pause or cancel a download or installation on your Xbox console | Xbox Support.

I would appreciate it if you could respond to my questions so that I can fully understand your situation and be of further assistance to you.

• Is this the only game that stuck on the installation ?
  
• May I know what game pass subscription do you have? Game pass ultimate or game pass Console?
  
• To avoid giving suggestions that you have already attempted, specify the troubleshooting actions you have taken so far.
  

Lastly, attempt to configure remote access so that you may check if the issue still exists after remote installation. See Remotely install and manage games | Xbox Support.

Let me know how it goes.

Kind regards,

Lavenia

Hi Timothy Wright1,

Thank you for reaching Microsoft Community. We're sorry for the trouble this has caused you.

I am aware of the difficulty you are having getting Starfield to install on your Xbox because it remained at 0% for hours. I am here to help and let us both isolate the issue. Allow me to ask some questions.

• Will you confirm whether the issue only arises when installing the Starfield game app or whether it occurs when downloading any games?
  
• When did this issue started?
  
• Would you mind sharing the troubleshooting procedures you've taken so far?
  

Here are a few troubleshooting steps you can try:

1. Check your internet connection: Make sure your Xbox is connected to the internet and that your internet connection is stable. You can try resetting your router or modem to see if that helps.

2. Clear your Xbox cache: Press and hold the power button on your Xbox until it turns off completely. Unplug the power cord from the back of the console and wait for 10 seconds. Plug the power cord back in and turn on your Xbox.

3. Check for updates: Make sure your Xbox is up to date with the latest system updates. Go to Settings > System > Updates & downloads > Console update available to check for updates.

4. Check your storage space: Make sure you have enough storage space on your Xbox to install the game. You can check your storage space by going to Settings > System > Storage.

For more troubleshooting guide, see Troubleshoot slow game or app downloads | Xbox Support.

I hope this helps and let me know how it goes.

Kind regards,

Lavenia

Hey there NoctumRocks,

Sorry to see the issues with downloading and installing games. Have you tried to use a wired connection instead of wireless to see if it helps out?

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It might be but for me it has been happening for 3 months now