Xbox no longer reads discs

Miranda Rice · May 24, 2023

My Xbox one will no longer read disc's after I cleaned it. Opened it back up and made sure everything was connected correctly and it was. Any ideas as to why or how I can fix it?

:)

Rostom L

Hi Miranda!

I am sorry to hear about what happened. I am sorry to inform you that we do not support here self-repairs. I am afraid we cannot further assist you in this matter.

Thank you!

Gold3nLegg

With the new update my Xbox One no longer reads Blu-Ray discs..

destroyer8546

So that means that the disc can no longer read due to the disc reader?

{Parity}

It definitely sounds as if your drive is malfunctioning. I would suggest sending it in for repair. Check to see if it is still under warranty.

Fr33w4y 5 0

Yeah, check for your warranty. If it's still under warranty send it on in. Don't wait around like I did thinking it was the NXOE and they'll patch it cause it's not, it's your disc drive failing. I bought the same bundle Nov 28th 2014. My console started
being funny with one or two old disks around the 20th. I thought it was the NXOE at first, big mistake. Just after the 28th it got wore and wouldn't play more disks (none of which had any scratches). I took it in Dec 2 to the MS Store and BAM, disc drive
is failing, $115+tax+shipping to send it in for repair....

Convenient it dies right at the one year mark when the warranty runs out..such bullsh!t. I did up the math and the drive itself probably had less than 100 hrs of use on it in the year that it sat alone on its shelf very well ventilated...

If I have any problems with the refurbished console I'll receive back from their repair service I'm done with MS

Xbox no longer reads discs