Xbox new wireless headset - confirmed bug (switches console off when headset is turned on)

Hey there. I assume you're talking about the official Xbox wireless headset. Have you tried the following?

The headset can’t connect to a specific controller

Try the following:

Unplug any wired headsets from the console.

On the wireless headset, press the connect button. Lights on the wireless headset and on the controller are lit when they are connected. If the headset connects to the wrong position on the controller, press the connect button again to switch to the next
available position.

If your headset still won’t connect, try this:

Disconnect all other accessories from the console.

Turn off all wireless controllers:

Press and hold the Guide button on the controller for three seconds.

Confirm that you want to turn off only the controller.

Press the power button on the wireless headset.

Press the connect button on the console.

Press the connect button on the wireless headset. The lights around the console power button will spin and blink once. The position that remains lit is the position of the wireless headset.

If you want to test if the wireless headset will connect to the other positions, press the connect button again. The wireless headset connects to the next position.

Once I simply turned on the headset and it shut the console off. The other 2 times it was on and I accepted the invite and it shut off my console.

I cannot find a pattern here. Was thinking it had something to do with it automatically connecting to my phone, so I turned off the bluetooth on my phone and it did it still. I factory reset the headset but have not tried it since. I will see if it does it today.

I would switch to my trusty wired headset, but I use this for gaming with my son, mostly at night when my wife and baby girl are sleeping.

Just saw your post on the confirmed bug. This makes me feel better knowing they know.

Side note, this doesn't happen to my son. He has the same headset, yet he is on an original xbox one and I am on a one X.

Is the headset switched to Xbox mode? The new Microsoft bluetooth/xbox wireless headsets work in either bluetooth or xbox mode, but not both at the same time. You need to make sure it's in Xbox mode to pair it with your Xbox console.

support.xbox.com/.../set-up-bluetooth-wireless-headset

Wrong. The kinect turns off for chat when a headset is detected. This is proved by the fact that it will switch to Kinect chat when the headset is removed or the controller dies.

Xbox Party Chat is broken.

Turn off and disconnect all controllers from the Xbox 360 and disconnect the wireless headsets from the controllers.

Connect the wireless headset to the Xbox 360 using the USB cable. Turn on the wireless headset.

Sync the headset to quadrant 1 by pressing the "Connect" button on the on the Xbox 360. Then press the "Connect" button on the wireless headset for two seconds. Do not continue to press the "Connect" button on the wireless headset, as this will change the
quadrant to which it is connected. If the headset now works without the controllers attached, the problem must be with one of your controllers. If the headset still does not work, then the problem is with the headset.