Xbox multiplayer issues and 100% packet loss

Detailed network statistics

download speed

42.41Mbps

upload speed

5,25

Packet loss

1%

MTU

1480

Latency

170m

wireless strength

100%

Thanks for that info. Please see our Multiplayer Connection troubleshooting guide as it includes steps for issues pertaining to packet loss
under "You have high packet loss". While your packet loss is not currently high, any packet loss can contribute to any network issues you're experiencing.

Same issue. 100% Packet loss. No packet loss from my PC. Wireless connection via my Xbox one. Has been working fine just 10 hours ago. Tried it today: 100% packet loss.

Detailed network statistics

download speed

42.41Mbps

upload speed

5,25

Packet loss

1%

MTU

1480

Latency

170m

wireless strength

100%

Thanks for that info. Please see our Multiplayer Connection troubleshooting guide as it includes steps for issues pertaining to packet loss
under "You have high packet loss". While your packet loss is not currently high, any packet loss can contribute to any network issues you're experiencing.

good evening....

last night its work when i rest my console but today not

. after i did Test multiplayer connection... the result

Not connected

your network isn't set up......

how can fixed this..?

best Regards,,,,

I have been trying everything on this list except for contacting Verizon, I seriously doubt that this issue is my internet setup as the problem persists when connected directly to the modem instead of the router across the house. If this is an issue with my Xbox how and when could I fix it?

Hi Nisabest0897



Greetings!



Thank you for posting in Microsoft Community



I do understand the urgency of you wanting to find other ways for this issue of yours in regards with your multiplayer issues and 100% packet loss. We are very glad to help you out to find some of the best possible options and troubleshooting's that we can provide for you.



Based on the information you've provided, it seems like you're experiencing issues with your NAT type and packet loss. NAT type moderate can cause issues with online gaming, and packet loss can cause disconnections and lag.



Here are some steps you can take to try and find other options:

1. Check your network hardware:

• Make sure that your router and modem are both up to date and functioning properly. You can try resetting them to see if that helps.
  

2. Check your network settings:

• Make sure that your Xbox is set up to use the correct network settings. You can check this by going to Settings > Network > Network settings on your Xbox.
  

3. Check your NAT type:

• You can try to open your NAT type by forwarding ports on your router. Microsoft has a helpful article on how to do this here: https://support.xbox.com/en-US/help/hardware-network/connectivity/nat-type-strict
  

4. Check for packet loss:

• You can use the Xbox's built-in network diagnostic tool to check for packet loss. Go to Settings > General > Network settings > Test network connection. If you see high packet loss, you may need to contact your internet service provider to resolve the issue.
  

5. Try a wired connection:

• If you're using a wireless connection, try switching to a wired connection to see if that helps.
  

In addition, you can utilize this support article as well for more information's: Troubleshoot your network connection speed

Thank you for reaching out and sharing your issue. I hope all of this information's are helpful. We look forward on your response.

Regards,



Microsoft Community Moderator