xbox locked me out of an old account

Hi there! This is Ronnie, an independent adviser.

Nice to meet you and I hope you are having a great day!

I understand you need help on recovering your account.

Sorry to hear about what happened there. Just a heads up, you cannot create another account on the same email if this was already in used before. Possibility is, you may be using a different email on that main account you had. Try to use the email recovery option if you can still try and get your main account back:

https://account.live.com/username/recover

Hope this helps!

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

I would love for you to recover your account however there is a dedicated team that is handling recovery of a Microsoft account and they can only be reached by submitting a recovery form. Submitting the form has no limit though you can only submit twice a day.

If possible use the same device where you used to sign in your account and make sure that all details are accurate. Kindly check this link for other tips: https://support.microsoft.com/en-us/account-bil...

Unfortunately the Xbox is experiencing issues at the moment you could try changing your password to your old account and lock out any console that could possibly be using your old account.

Thanks for the reply. The problem I have is that I cannot get into the old account. Microsoft does not recognize it. Even though they send emails to that account to let me know of purchases. It was an old email that I was locked out of for a long time.

Hi there Ceara M.

I am Lumie and I would love to assist you today. Please keep in mind we are users like you, not Microsoft.

I am so sorry you are having issues with your account recovery.

In order to get a refund, you must be able to recover the account first. Some banks also provide chargebacks if eligible.

You should contact your bank to have the payments cancelled directly.

The only system in place is the form.

If you have none of these recovery options then unfortunately your only option would be to use the Account Recovery form here: [https://account.live.com/acsr ] as there is no way to prove your ownership otherwise.

Microsoft agents also cannot open it for you remotely as they do not have the power to do so.

Please be consistent with the form, you can do it twice a day everyday until you regain access.

Try to do it in a geographical area you would usually sign in from. =)

Here is more information on the form: [https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42]

I understand you have tried before and been denied, but this does not mean you will always be denied as the system operates off probability. Consistent attempts lead to recovery.

Once you can get in you can contact support or access your subscription / order history to request the refund.

I hope this helps!

Let me know if I can be of any further assistance.