Xbox Live Ultimate Not Working to pay past due subscription

here is a link to all the info on past due balances and how to pay them.

https://support.xbox.com/en-US/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

depending on when it was set to renew, you may be able to pay the balance and then request a refund, or, if the past due subscription is for Live Gold and you wanted to take advantage of the deals on Game Pass,
Ultimate you can simply pay the outstanding balance and then upgrade to Game Pass Ultimate and any time left on your Live Gold will also be converted to Game Pass Ultimate

the correct link you need is http://support.xbox.com/contact-us

Hello YourDad7,

Thanks for posting on the Xbox forums. We understand that you are attempting to cancel Xbox Game Pass Ultimate, but you are unable to due to a past due subscription. We have a support article that

provides information on past-due subscriptions. Be sure to let us know the results
YourDad7!

Hi

It is possible that you may have a past due balance on your account that will need to be cleared before you can renew your Xbox Live subscription.

To check and pay a past due balance please
use this link.

Hello Impetuouseorc!

Thanks for reaching out to Xbox forums support with your question on how to pay for your late Xbox Live Gold

subscription.

You can pay for your subscription with a debit card / bank card, Xbox Live Gold cards and Microsoft currency. If the card that you mentioned works as a debit card you should be able to use it.

Below I'll provide you with a helpful link on How to pay your past due balance for Xbox Live.

How to pay a past due balance on an Xbox subscription

I hope this helps! Let us know!

Felix

Xbox forums support